Logan Vonada
Milton
Summary
Customer-oriented Team Member with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Navy Federal Credit Union
10.2023 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Resolved customer issues through thorough dispute investigation.
- Educated and engaged customers with new bank products and services.
- Verified customer identification and documentation for compliant transactions.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Wireless Sales Consultant
Cellular Sales Of Knoxville Inc.
06.2022 - 09.2023
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Maintained accurate records of sales and customer information.
- Guided customers to quickly locate merchandise in showroom.
- Accepted and processed payments and purchases for new equipment using POS system.
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Operated product tools, equipment and point of sale terminals.
- Assisted and supported training of new sales associates.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Sales Associate
Walmart
01.2021 - 06.2022
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Arts - Music
Troy University
Skills
- Customer interaction
- Product line knowledge
- Inventory oversight
- Training and Development
- Active Listening
- Teamwork and Collaboration
- Attention to Detail
- Transaction processing
- Banking
- Call center experience
Certification
Adobe Photoshop
Certifications
05-2016
Hobbies and Interests
Writing Music
Writing Poetry
Physical Fitness
Gaming
Timeline
Member Service Representative
Navy Federal Credit Union
10.2023 - Current
Wireless Sales Consultant
Cellular Sales Of Knoxville Inc.
06.2022 - 09.2023
Retail Sales Associate
Walmart
01.2021 - 06.2022
Bachelor of Arts - Music
Troy University
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