Logan Ward
Hickory,NC
Summary
Dynamic Payroll Technician with the City of Hickory, skilled in payroll administration, public relations, and billing management. Proven track record in accurate record-keeping and effective communication, ensuring accurate payroll processing, and resolving customer inquiries. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Payroll Technician
City of Hickory Public Works
Hickory, NC
10.2017 - Current
- Thoroughly calculate and check timecards for payroll entry for over 200 employees.
- Enter all hours and appropriate codes into HTE AS400 and Tyler software, Time & Attendance.
- Process payroll edits to check behind entered work for accurate paychecks.
- Keep a record of all sick, vacation, and comp time earned and used.
- Monitors attendance records of employees, including lates, leave without pay, and sick time.
- Assist with phone calls from citizens regarding garbage, street, traffic, etc.
- Keep a file of all personnel actions, property damage reports, and injury reports.
- Complete Form 19s for Human Resources on injury reports.
- Keep a record of FMLA and Workers' Comp employees.
- Complete miscellaneous billing in HTE AS400 for the Sanitation and Street departments.
- Monitor unpaid invoices for miscellaneous billing, and contact customers for payment.
- Activate or terminate dumpster services.
- Create tickets for extra pickups, maintenance, etc. for dumpsters.
- Transfer all dumpster charges to our billing department to include in the City of Hickory utility bills.
- Keep a record in Excel of pickup routes, temporary dumpsters, hooklifts, ABC glass recycling dumpsters, etc.
- Assists with clerical requests from the Central Services Supervisor and the Public Works Director.
- Sets up interviews for Public Works hiring departments.
Collections
City of Hickory
Hickory, NC
12.2014 - 10.2017
- Proficiency in HTE AS400.
- Handle monies of all types, including cash, debit, credit, checks, and money orders.
- Accurately total the money at the end of each day for finance.
- Assist customers and colleagues in the collection of payments for water bills, dumpster rentals, parking tickets, civil citations, returned checks, water and sewer taps, fire permits, and other miscellaneous payments.
- Handle electronic wire transfers of funds.
- Assist citizens with answering any questions they may have involving water, sewer, and their billing, or I refer them to the correct department if I am unable to assist with their questions.
- Process work orders that establish the activation and termination of water utilities.
- Receive return mail, notate all accounts, and file.
- Speak with irate customers, and effectively calm uneasy situations for everyone involved.
Education
High School Diploma -
South Caldwell High School
06-2014
Skills
- Communication skills
- Billing management
- Organizational skills
- Problem solving
- Public relations
- Record keeping
- Payroll administration
- Eagerness to learn
- Tactfulness
- Dependability
Certification
- Supervisory Training certificate
Accomplishments
- Receives an "excellent" on yearly evaluation.
References
References available upon request.
Timeline
Payroll Technician
City of Hickory Public Works
10.2017 - Current
Collections
City of Hickory
12.2014 - 10.2017
High School Diploma -
South Caldwell High School
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