Logan Wheeler

• Developed positive customer relationships through friendly greeting and excellent service.
• Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
• Trained new hires on policies, general expectations, and efficiency for multiple positions.
• Managing catering orders and performing catering deliveries.
• Promoted special offers or discounts on menu items when appropriate.
• Demonstrated knowledge of menu items in order to assist customers with their selections.

Financial Aid:

• Assisted students in filling out financial aid applications and verifying accuracy of information.
• Responded promptly to emails, phone calls, and other inquiries from current and prospective students seeking assistance with the financial aid process.
• Resolved student inquiries related to their financial aid status or application process.
• Maintained calm composure when faced with aggression and continued to assist them in any way possible.

Undergraduate Admissions:

• Assisted prospective students with the admissions process by providing guidance and answering questions.
• Attended off-site recruiting events such as CACRAO organized college fairs or high school visits to meet with potential applicants in person across South Carolina.
• Reviewed applications for accuracy and completeness before forwarding them to the admissions committee for further evaluation.
• Assisted in application reviews, answering emails & phones, as well as managing/consolidating records.