Logan White
Community Manager
Meridian,ID
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Community Manager
Greystar Property Management
Meridian, ID
07.2022 - Current
- Boosted renewal rents 9% while maintaining 98.6% level on effective rent numbers.
- Supervised facilities and services for 500+-resident Luxury community.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
- Managed community within established cost constraints.
- Liaised with diverse community agencies to serve as client advocate and provide continuity of care.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Oversaw 7-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
- Aided upper-level leaders by completing budgets and Weekly/Monthly reports for executive action planning.
- Worked with maintenance teams to keep 100% of open residences ready for viewing.
Nodal Systems Network Operator
Arkansas Army National Guard
Pine Bluff, AR
08.2019 - Current
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately
- Performed data backups and disaster recovery operations
- Consulted users to determine areas in need of improvement
- Planned, tested and supported high-availability infrastructures
- Analyzed intricate server issues and supported large enterprise and business-critical applications
- Promoted continuous improvement for IT governance processes
- Wrote in-depth reports and disseminated to superior officers to contribute information about squad's patrol activities
- Oversaw daily command for squad of 12 soldiers, demonstrating strong moral character, intellect and respect.
Property Manager
Wildwood Apartments
Boise, ID
08.2021 - 07.2022
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses
- Drafted monthly manager's report to report data and events to board members and management
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments
- Maintained updated resident records and coordinate move-in and move-out logistics
- Developed, implemented and monitored patient and resident care, performance improvement programs, policies and procedures
- Mitigated financial discrepancies by accurately managing monthly rent payments and tenant invoices
- Managed day-to-day activities involving tenants, subcontractors and property management
- Managed day-to-day operations for two 40-unit Residential property's with 200+ occupants.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
OTP3
McDonald's, Sherwood
Sherwood, AR
10.2018 - 07.2021
- Upheld company standards and compliance requirements for operations and cleanliness
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Documented receipts, employee hours and inventory movements
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization
- Managed schedules, accepted time off requests and found coverage for shifts
- Coordinated shift-based inventory receiving, auditing and restocking
- Managed scheduling for 30 employees
- Optimized productivity, streamlined program efficiency and boosted profitability.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Education
Bachelor of Science - Business Administration And Management
Pulaski Technical College
North Little Rock, AR 01.2021 - Current
Skills
Boise, IDundefined
Accomplishments
- Achieved 20 point increase in Federal HUD Inspection at Wildwood Apartments by introducing plans and checklists that are still in implementation.
- Supervised team of 7 staff members in primary property, also aided in training and supervising other community managers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 12 in the development of The Lofts at Ten Mile property renovations.
Timeline
Community Manager
Greystar Property Management
07.2022 - Current
Property Manager
Wildwood Apartments
08.2021 - 07.2022
Bachelor of Science - Business Administration And Management
Pulaski Technical College
01.2021 - Current
Nodal Systems Network Operator
Arkansas Army National Guard
08.2019 - Current
OTP3
McDonald's, Sherwood
10.2018 - 07.2021
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