Motivated and detail-oriented professional with experience supporting patient medical needs by verifying insurance, scheduling appointments, checking in and checking out patients, and organizing documents. Forward-thinking and resourceful, with strong interpersonal skills, excellent customer service, and an upbeat mentality.
Overview
6
6
years of professional experience
Work History
Owner/Travel Agent
Destinations Unlimited
Newcastle, OK
07.2024 - Current
Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Handled travel arrangements for groups, couples, executives, and special needs clients.
Provided exceptional customer service, resolving any travel-related issues promptly.
Assisted customers in selecting the best possible package with the least expense.
Researched hotels and airfare options to best meet client needs and expectations.
Planned special events such as honeymoons or destination weddings.
Negotiated contracts with vendors ensuring favorable terms while still maintaining quality services.
Participated in networking events within the industry gaining valuable contacts that helped grow the business.
Managed daily operations of the agency including budgeting, staffing, and scheduling meetings.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Created effective business plans to focus strategic decisions on long-term objectives.
Paraprofessional
Newcastle Public Schools
01.2024 - Current
Provide classroom support by assisting teachers with lesson preparation, student supervision, and instructional activities
Support students with special needs by implementing accommodations and modifications as outlined in Individualized Education Programs (IEPs)
Foster a positive and inclusive learning environment, promoting student engagement and participation
Monitor student behavior and assist in maintaining a safe and orderly classroom setting
Assist with grading, record-keeping, and organizing classroom materials to support efficient operations
Supervise students during non-classroom activities, such as lunch, recess, or field trips, ensuring their safety and well-being
Collaborate with teachers and staff to address student needs and reinforce educational goals
Patient Service Representative
Integris Community Hospital ER
Moore, OK
03.2024 - 10.2024
Ensure accurate and efficient patient check-ins at the Emergency Department, prioritizing timely registration
Verify and update patient information, including personal details and insurance coverage, to maintain accurate records
Scan and validate insurance documentation in compliance with healthcare regulations
Navigate and update Electronic Medical Record (EMR) systems, with expertise in Epic software
Manage and organize admission paperwork to streamline the admissions process
Screened patients for eligibility for state, local and federal assistance programs.
Verified insurance information, collected payments, and scheduled appointments.
Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Patient Service Representative
Integris Health
Yukon, OK
10.2022 - 08.2023
Documented and managed patient information in computer system.
Provided directions and information to patients and families, enhancing their hospital experience.
Drafted educational brochures and informative newsletters for patients and staff.
Prepared letters and documents for mailing as requested by supervisor or physician staff.
Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Scheduled patient appointments and procedures.
Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Verified insurance information, collected payments, and scheduled appointments.