Summary
Overview
Work History
Education
Skills
Extracurricular Activities
References
Timeline
Generic

Logan Whitney

Richland,WA

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

10
10
years of professional experience

Work History

Server

The Bradley
08.2024 - Current
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Insulation Installer

DKB Inc
04.2024 - 08.2024
  • Climbed ladders, worked with hand tools, drills, pumps and other hand-held and electrical equipment necessary for installing insulation.
  • Worked with variety of insulation material types in residential and commercial settings.
  • Installed ventilation and other necessary products in homes, working in attics, basements and crawlspaces and achieving structural integrity in tight or hard-to-reach spaces.
  • Contributed to increased company revenue through successful completion of insulation installations within project deadlines.
  • Ensured safety compliance by adhering to industry standards and regulations during installations.
  • Maintained high standard of clean-up before leaving job sites, completing necessary touch-up work and clean-up to avoid leaving property owners to deal with dust or debris.
  • Collaborated with construction teams to ensure timely completion of insulation projects.

Server

The Bradley
06.2023 - 04.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.

Manager/Lead Server

The Vine Fine Dining at Cameo Heights Mansion
06.2022 - 06.2023
  • Dynamic professional with experience in the hospitality and food service industry
  • Proven track record of providing exceptional customer service, anticipating needs and delivering excellent results
  • Ability to work under pressure and handle multiple tasks simultaneously with a positive attitude
  • Interacted with guests and promptly responded to requests to provide exceptional service
  • Assigned tasks and monitored performance of servers
  • Trained new servers in restaurant procedures, daily operations, and server duties
  • Handled waitstaff shift schedules, time off requests and last-minute absences
  • Acted as liaison between wait staff and kitchen staff to foster communication between employees
  • Took food and beverage orders and served meals to patrons
  • Facilitated efficient table turns and seating arrangements
  • Restocked restaurant supplies, utensils and menus to achieve consistent product availability
  • Handled cash, credit card, and other payment transactions with accuracy
  • Interacted with guests to drive satisfaction and loyalty
  • Supervised dining staff to confirm optimal operations and prevent mistakes
  • Reviewed cash register at end of shift to maintain records for financial operations
  • Ensured compliance with all safety protocols by conducting regular inspections of the premises
  • Prepared and served food and beverages to customers
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Delivered customer checks and securely processed credit card or cash payments
  • Recorded transactions in point of sales system to deliver prompt service
  • Assisted with training of new staff members
  • Resolved customer complaints and inquiries in a timely manner
  • Created and maintained optimal communication chain, reducing guest dissatisfaction
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Used good communication skills to reduce guest dissatisfaction
  • Processed payments and completed register transactions accurately

Server/Waiter

Fiction Restaurant @ J Bookwalter Winery
07.2018 - 05.2022

Licensed Insurance Producer

Whitney Insurance Group and Financial Services
09.2017 - 07.2018
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
  • Memorized menu to help diners make informed meal choices
  • Analyzed clients' current insurance policies and suggested additions or other changes
  • Interviewed prospective clients to learn about financial needs and discuss existing coverage
  • Contacted prospective and current clients via telephone to provide quote and policy information
  • Obtained underwriting approval by completing application for coverage
  • Conducted sales presentations to explain features of various insurance products
  • Developed marketing materials for promotional campaigns aimed at increasing awareness about available products
  • Educated customers on the importance of adequate coverage through one-on-one meetings or group seminars
  • Maintained accurate records of all transactions in agency database system
  • Negotiated contracts between insurers and insured parties when disputes arose over terms or pricing
  • Processed payments for insurance policies, including premiums, renewals and cancellations
  • Performed regular reviews of existing accounts for renewal opportunities or changes in coverage requirements

Server Shift Leader

Cafe MurrayHill
04.2015 - 12.2016

Education

Associate in Arts (A.A.) -

Columbia Basin College
Pasco, WA
06.2013

High School Diploma -

Southridge Highschool
Kennewick, WA
06.2013

Skills

  • Microsoft Office Suite
  • Mathematics
  • Problem Solving
  • Communication
  • Organization
  • Computer Literacy

Extracurricular Activities

Varsity Men's Soccer 2 years

References

References available upon request

Timeline

Server

The Bradley
08.2024 - Current

Insulation Installer

DKB Inc
04.2024 - 08.2024

Server

The Bradley
06.2023 - 04.2024

Manager/Lead Server

The Vine Fine Dining at Cameo Heights Mansion
06.2022 - 06.2023

Server/Waiter

Fiction Restaurant @ J Bookwalter Winery
07.2018 - 05.2022

Licensed Insurance Producer

Whitney Insurance Group and Financial Services
09.2017 - 07.2018

Server Shift Leader

Cafe MurrayHill
04.2015 - 12.2016

High School Diploma -

Southridge Highschool

Associate in Arts (A.A.) -

Columbia Basin College

Similar Profiles

CREATE PROFILE
Logan Whitney