LOGAN WHITTAKER
Provo,UT
Summary
Enterprise professional with a proven track record in Customer Success Management, responsible for $125 million of client business. Acted as the primary escalation point for clients generating over $5 million in recurring revenue. Optimized client solutions to reduce post-implementation support tickets by 80% and elevated CSAT scores to 4.93/5. Known for fostering cross-functional collaboration and navigating dynamic environments. Expertise in relationship management, strategic planning, proactive communication, and driving client retention.
Overview
8
8
years of professional experience
Work History
Manager of Implementation
Fishbowl
03.2025 - Current
- Lead a cross-functional team driving strategic initiatives for more and faster implementations.
- Developed a Project Management motion in the implementation department.
- Improved time to value of implementation projects from 166 days to 119 days.
- Introduced new KPI's that led to 25% growth in monthly completed implementations in less than 2 months.
- Created an SOP framework for all standard processes backed by regular departmental improvement trainings.
Director of Professional Services
Entrata
10.2022 - 01.2025
- Led 4 high-performing consultant teams, driving successful client implementations and fostering long-term account growth.
- Implemented a customer-focused engagement strategy that contributed to 95% client retention year-over-year.
- Customized the consultation process to strengthen client relationships, resulting in a 15% improvement in CSAT scores.
- Created cross-department councils to proactively address client needs, reduce escalations, and enhance customer satisfaction.
- Collaborated with Customer Success teams to audit and optimize client ROI, generating $1 million in consulting revenue.
Manager of Professional Services
Entrata
07.2020 - 10.2022
- Led a team of 10 consultants, ensuring optimized use of the Entrata platform to align with client business goals and drive successful implementations.
- Served as the primary escalation point for clients generating over $5 million in annual revenue.
- Spearheaded the implementation of 2 Entrata products, driving client adoption from 10% to 75% by tailoring solutions to meet client needs.
Implementation Consultant
Entrata
01.2019 - 07.2020
- Spearheaded the successful implementation of clients worth $15M Annual Contract Value (ACV), creating strong relationships and driving Entrata adoption.
Developed strong relationships with over 40 clients, fostering trust and long-term partnerships through professionalism and expertise.
Client Success Manager
Revetize
10.2017 - 01.2019
- Created and executed the post-sales strategy, driving 90% renewal rates with SMB clients.
Education
Bachelor of Science - Business Administration And Management
Brigham Young University
Provo, UT05-2018
Skills
- Client Relationship Management
- Customer Retention and Growth
- Strategic Account Management
- Cross-Functional Collaboration
- Cross-functional coordination
- Software implementation
Timeline
Manager of Implementation
Fishbowl
03.2025 - Current
Director of Professional Services
Entrata
10.2022 - 01.2025
Manager of Professional Services
Entrata
07.2020 - 10.2022
Implementation Consultant
Entrata
01.2019 - 07.2020
Client Success Manager
Revetize
10.2017 - 01.2019
Bachelor of Science - Business Administration And Management
Brigham Young University
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