Logan Williams
Port St. Lucie
Summary
Professional Summary
Highly skilled HVAC/R technician with 10 years of experience installing, servicing, diagnosing, and repairing residential and commercial heating, ventilation, air conditioning, and refrigeration systems. Universal EPA Certified with extensive experience in troubleshooting electrical, mechanical, refrigeration, and airflow issues. Recognized for delivering high-quality workmanship, efficiently diagnosing complex system failures, and maintaining excellent customer satisfaction. Experienced working independently and as part of a team in both service and installation environments.
Areas of Expertise
- Residential and commercial HVAC/R installation, service, repair, and diagnostics
- High-voltage and low-voltage electrical troubleshooting
- Refrigeration system diagnostics and repairs
- Preventive maintenance and system commissioning
- Airflow balancing and duct system modifications
- Equipment replacement and retrofit installations
- Customer service and technical communication
- Jobsite safety and quality control
Residential HVAC Experience
Experienced in the installation, maintenance, diagnosis, and repair of a wide variety of residential HVAC systems, including:
- Mini-split systems
- Straight cool systems
- Heat pump systems
- Multi-zone systems
- Fresh air ventilation systems
- Whole-home dehumidifiers
- Pool heaters
- Package units
- Water-source heat pump systems
- Exhaust ventilation systems
- Air filtration and indoor air quality systems
Proficient in diagnosing refrigeration, airflow, electrical, mechanical, and control-related issues while troubleshooting both high-voltage and low-voltage circuits.
Commercial HVAC Experience
Experienced installing and servicing commercial HVAC equipment, including:
- Commercial split systems
- Packaged rooftop units (RTUs)
- Exhaust and ventilation systems
- Fresh air systems
- Smoke detector shutdown systems
- Fire dampers
- Access panels
- Test stations
- Manual and motorized dampers
- Mini-split cassette systems
Comfortable working on both retrofit and new construction projects while coordinating with other trades to ensure code-compliant installations.
Sheet Metal & Ductwork Experience
Highly experienced in the fabrication, installation, modification, and repair of commercial and residential duct systems, including:
- Rectangular and round sheet metal ductwork
- Single-wall and double-wall duct systems
- Snap-lock pipe
- Twist-lock pipe
- S-lock and drive connections
- Duct board fabrication using V-groove and shiplap methods
- Fabricating offsets, transitions, and three-piece 90-degree elbows
- Duct insulation and wrapping
- RTU duct transitions and associated duct system installations
Certifications
- Universal EPA Section 608 Certification
Overview
1
1
Certification
9
9
years of professional experience
Work History
Vice President & Senior Field Operations Manager
Above All Air Heating and Cooling LLC
Port Saint Lucie, FL
02.2025 - Current
- Developed strategic initiatives to enhance operational efficiency and customer satisfaction.
- Led cross-functional teams to implement process improvements in service delivery.
- Analyzed market trends to inform pricing strategies and service offerings.
- Oversaw budget management, ensuring alignment with financial goals and resource allocation.
- Served as the primary escalation point for technicians, resolving complex technical and customer issues both remotely and on-site.
- Coordinate and oversee residential and commercial HVAC Installations, repairs, replacements, and maintenance projects from start to completion.
- Proficient in utilizing Service Fusion to efficiently manage service operations. including detailed job documentation, customer records, and workflow processes. maintained thorough and accurate records by uploading job photos, videos, notes, before and after documentation, required paperwork, customer , signatures, payment processing, and invoice completion to ensure all jobs were properly tracked and closed out.
Lead Residential Installer
Hurricane Air
Fort Myers, FL
11.2023 - 02.2025
- Worked on Florida's east coast performing residential and commercial service, installations, troubleshooting, and repairs while adapting to a wide variety of equipment and applications.
- Streamlined installation processes, resulting in improved efficiency and reduced downtime.
- Collaborated with project managers to develop installation schedules and meet deadlines.
- Proficient in utilizing ServiceTitan to efficiently manage service operations, including detailed job documentation, customer records, and workflow processes. Maintained thorough and accurate records by uploading job photos, videos, notes, before and after documentation, required paperwork, and invoice completion to ensure all jobs were properly tracked and closed out.
- Served as a trusted field leader, acting as the point person for installation questions and job-site problem solving.
- Maintained inventory of tools and materials, optimizing resource allocation for projects.
- Resolved technical issues during installations, enhancing customer satisfaction and service reliability.
- Improved customer satisfaction by providing efficient and accurate installations.
Lead Commercial Installer
A/C Care Heat and Air
Stuart, FL
08.2021 - 10.2023
- Installed HVAC systems according to specifications, ensuring optimal functionality and efficiency.
- Trained new installers on safety protocols and equipment handling, fostering a culture of safety and competence.
- Collaborated with team members to streamline installation processes, reducing downtime and improving workflow.
- Proficient in interpreting building plans, equipment specifications, and installation requirements to accurately assemble and install HVAC systems in compliance with applicable building codes, safety standards, and company guidelines. Ensured all projects were complected efficiently, correctly, and to the highest quality standards.
- Served as the primary field resource for resolving installation challenges, coordinating with contractors and team members to keep projects on schedule and maintain quality standards.
Technician
Above All Air Heating and Cooling LLC
Port Saint Lucie, FL
06.2017 - 08.2021
- Developed a strong foundation in HVAC through hands-on experience working alongside experienced industry professionals. Gained extensive knowledge in installation, service, diagnostics, troubleshooting, and customer relations while building the technical skills necessary to successfully advance in the HVAC industry.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Diagnosed and repaired HVAC systems to enhance operational efficiency.
- Conducted routine maintenance checks to ensure optimal performance and compliance with safety standards.
Education
High School Diploma -
Palmetto Ridge High School
Naples, FL06-2017
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Fast learner
- Coaching and mentoring
- Complex Problem-solving
- Client relationship building
- Operations management
- Customer service
Certification
EPA Certified - P492C5593F1BBC371
Timeline
Vice President & Senior Field Operations Manager
Above All Air Heating and Cooling LLC
02.2025 - Current
Lead Residential Installer
Hurricane Air
11.2023 - 02.2025
Lead Commercial Installer
A/C Care Heat and Air
08.2021 - 10.2023
Technician
Above All Air Heating and Cooling LLC
06.2017 - 08.2021
High School Diploma -
Palmetto Ridge High School