Summary
Overview
Work History
Education
Skills
Timeline
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Logan Wise

Saint Charles,MO

Summary

Results-driven Systems Administrator with 4+ years of experience in designing, implementing, and managing complex IT infrastructure solutions. Expertise in cloud computing, automation, virtualization, and security. Adept at optimizing system performance, enhancing security posture, and ensuring high availability of critical business services. Passionate about leveraging automation and best practices to drive operational efficiency.

Overview

4
4
years of professional experience

Work History

Systems Administrator

CarShield
12.2022 - Current
  • Contributed to development, administration and testing of disaster recovery plans.
  • Devised scripts and automation tools to improve system efficiency.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Implemented and managed 120+ servers at 7 different offices across the US.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
  • Implemented SentinelOne MDR for 500+ endpoints and implemented Check Point WAF to secure Azure and IIS websites.
  • Successfully migrated hypervisors from Hyper-V to VMware.
  • Lowered operational costs, in Azure, by 35% using the Well-Architected Frameworks cost optimization pillar and by utilizing cost saving methods where applicable.

IT Support Manager

CarShield
08.2021 - 12.2022
  • Defined, and tracked, KPIs and created continuous improvement plans.
  • Managed a team of 6 technicians.
  • Developed and implemented training initiatives for new hires.
  • Managed life cycle replacement of hardware and software.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided 2nd and 3rd level escalation services for the technical support team.

Technical Support Engineer

CarShield
04.2021 - 08.2021
  • Responded to support requests from over 1,200 end-users and patiently walked individuals through basic troubleshooting tasks.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Performed root cause analysis of reported issues to enact corrections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from PCs.

Education

Associate of Science - Computer Science

Saint Charles Community College
Cottleville, MO

AZ-104

Microsoft

AZ-305

Microsoft
04-2025

Skills

Operating Systems: Windows Server, Linux (Ubuntu, CentOS)

Cloud Platforms: Microsoft Azure

Hypervisors: VMware, Hyper-V

Automation & Scripting: PowerShell, Bicep, ARM

Networking: DNS, DHCP, Load Balancers, TCP/IP

Security: Identity & Access Management (IAM), Endpoint Protection (Sentinel One), Web Application Firewall, Server Hardening

Monitoring & Performance: NinjaOne, Azure Monitor

Backup & Restore: Veeam

Timeline

Systems Administrator

CarShield
12.2022 - Current

IT Support Manager

CarShield
08.2021 - 12.2022

Technical Support Engineer

CarShield
04.2021 - 08.2021

Associate of Science - Computer Science

Saint Charles Community College

AZ-104

Microsoft

AZ-305

Microsoft

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Logan Wise