Logan Wolfley

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Tracked customer service cases and updated service software with customer information.
• Investigated and resolved customer inquiries and complaints quickly.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

It's a family owned business. We stock western wear, outdoor wear and work wear. We carry something for everyone. I work in the store and also do a lot of the ordering for the men's department. We do a lot of special orders for customers if we don't have what they are looking for.

• Developed lasting relationships with customers, which helped to bring in additional business opportunities.
• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.

• Controlled spending on overhead and equipment by devising and executing cost-management procedures.
• Taught Front Desk team strategies for completing checklists and carrying out senior management directives.
• Engaged team members and improved performance by delivering daily updates and conducting monthly meetings to obtain feedback and convey new policies.
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
• Completed inventory purchases and oversaw restocking.
• Motivated, trained and disciplined employees to maximize performance.
• Managed team schedule with eye for coverage needs and individual strengths.
• Mentored and motivated team members to achieve challenging business goals.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Assisted in recruiting, hiring and training of team members.
• Trained new employees on proper protocols and customer service standards.
• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
• Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
• Collaborated with other departments to establish productive and timely completion of projects.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Scheduled and assigned daily work and activities for team members.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered guest questions and referred to local points of interest.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Politely welcomed arriving guests, providing room keys and information on amenities and policies.
• Maintained cleanliness and organization of front desk area.
• Performed basic daily bookkeeping tasks.
• Used internal software to process reservations, check-ins and check-outs.