Logan Youmans

• Supervise and manage daily operations of outside operations team, including scheduling shifts, ensuring the accurate and efficient completion of day-to-day duties, and monitoring productivity, performance, and task completion.
• Identify areas needing improvement and work to develop and oversee the implementation of new procedures within operations to enhance overall department quality and performance.
• Prioritize, organize, and delegate tasks to employees in order to efficiently and thoroughly accomplish service goals.
• Assist upper management with the organization, staging, and execution of tournaments and events on a weekly basis.
• Enforce company policies and train new personnel.
• Promote high customer/member satisfaction by resolving problems with knowledgeable and friendly service both face-to-face as well as over the phone.
• Identify the needs of customers/members promptly and efficiently.
• Recognized by upper management for outstanding performance and providing exceptional customer service (Employee of the Month May 2021).

Outside Operations (Golf Department) (12/2020-10/2021)

• Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
• Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
• Worked closely with staff members in order to maintain efficient workflow.
• Maintained cleanliness of all golf carts, including washing, vacuuming and polishing.
• Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
• Managed golf cart fleet and prepared for rental.
• Staged and put away golf carts based on forecasted business and instructions from management team.

• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
• Poured wine, beer and cocktails for patrons.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Performed opening and closing duties including coordinating, stocking, and ordering inventory as needed.

• Assisted bartenders in setting up the bar for service shift by stocking beer, wine, liquor, and other bar items.
• Coordinated the receipt of incoming beer and liquor and verified accuracy of items received.
• Effectively multitasked within a fast-paced environment and maintained high standards of customer service during high-volume work shifts.
• Worked in close collaboration with bartenders/kitchen to ensure customers received high-quality service.
• Maintained detailed inventory of bar supplies/beverage stock during peak hours of operation and ensured that work stations were properly stocked throughout the shift.
• Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
• Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
• Stocked service stations with ice, napkins and straws, replenished bar glasses, and prepared garnishes and condiments for drinks.