Logan Youmans
Montrose,Pennsylvania
Summary
Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. Consummate professional who motivates employees and leads by example. Consistently delivers strong sales and service results through 3 years of experience in the quick service industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Factory Assistant
Chocolates by Leopold
07.2021 - 07.2022
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Checked products for quality assurance according to strict guidelines.
- Kept work areas clean, organized, and safe to promote efficiency and safety.
Crew Shift Leader
Dunkin
09.2022 - Current
- Oversaw and maintained the efficiency and quality of all operations.
- Trained and guided all crew members on an individual basis.
- Quickly and effectively de-escalated altercations between both co-workers and customers.
- Promoted a healthy, friendly, and respectful working environment.
- Provided excellent hospitality at all times.
Education
Pennsylvania Leadership Charter School
Philadelphia05-2023
Skills
- Team management
- Staff development and training
- Workplace safety
- Problem-solving aptitude
- Time management
- Interpersonal skills
- Attention to detail
Accomplishments
- Qualified for Shift Lead within 3 months of working at Dunkin'.
- Won employee of the quarter for the entire branch in Q2 of 2023.
- Received full marks on every yearly employee review.
Certification
- Currently in possession of a ServSafe Manager Certification.
Timeline
Crew Shift Leader
Dunkin
09.2022 - Current
Factory Assistant
Chocolates by Leopold
07.2021 - 07.2022
Pennsylvania Leadership Charter School
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