Logan Silva

General Manager

Bosque Brewing Co. /Duke City Beaches

Albuquerque, NM

06.2023 - 03.2025

Provided leadership, insight, and coaching to newly hired employees to supply knowledge of various company programs.
Maintained inventory levels on a frequent basis, ordering new products to keep inventory stocked.
Tracked monthly sales to generate reports for business development planning.
Delegated work to staff, setting priorities and goals.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Prepared staff work schedules/assigned team members to specific duties.

Restaurant Advisor

Crazy Fish

Albuquerque, NM

08.2019 - 07.2023

Operations Manager

Thai Boran/ Sushi King/ Poki Poki

Albuquerque, NM

08.2019 - 02.2023

Oversaw the quality of operations at five locations throughout the city of Albuquerque.
Restructured negative habits and set new expectations for each store, developed goals based needs for locations demand on a case-by-case basis.
Ensured compliance with proper deposit protocols through staff training.
Implemented ordering standards with vendors to ensure a consistent target margin range of 19%–25%.
monitored sales activities to sustain a 19%–23% labor cost measure.
Developed open/closing techniques to ensure personal and business standards were being met.
Implemented daily cleaning expectations across all locations to maintain a better work environment and healthy work area for our guests and team members.
Interviewed, onboarded, trained, and coached all new hires in order to meet the desired culture we strived to achieve.
Organized and maintained payroll information by handling sensitive data entry, correcting errors to ensure payroll was in line with state law and records.
worked with vendors for accounts payable to stay within good standing
Worked on and approved payroll within ADP.
Changed employee tax status and withholding information as necessary.
Prepared manual checks and initiated direct deposits for all employees.
Tracked and applied tax liens, child support, and other types of wage garnishments to paychecks for the state of New Mexico.
Developed and approved a bonus structure for GM and KM.
Increased employee satisfaction by facilitating a growth mindset pay increase structure
Terminated employees who no longer aligned or met with our business needs or culture.
Initiated negotiations for long-term contracts with third-party vendors in order to meet desired sales percentages that would be beneficial for net gains.
Coordinated bids and estimates from contractors to best meet ownership's budget.
Cultivated and developed a positive culture within our team and our leadership in order to maintain and create an empathetic-driven staff.
Spearheaded growth initiatives to improve operational standards.
Increased sales by 76.34% within two years.
Applied and taught selling techniques to produce better FOH sales and service.
Educated employees on business policy and procedure compliance to facilitated and improve operational outcomes.
Consistently maintained elevated levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Controlled expenses, eliminated waste, reduced overhead costs and developed operating metrics.
Trained, managed, and motivated employees to promote professional skill development assessed each employee's individual strengths and delivered mentoring to improve upon skills that were lacking.
Motivated employees to share ideas and feedback.
Trained over 50 employees on business principles, best practices, protocol and system usage.
Directed all day-to-day operations of facilities to provide safe and enjoyable experiences for our guests and team members.
Identified and solved complex opportunities within the corporation to better meet organization needs.
Devised and implemented strategies to promote organizational growth, penetrate new markets, and improve patient care standards and initiatives.
Managed scheduling for all locations to better meet the needs of the stores and employees.
Monitored inventory levels on weekly basis and placed new orders or followed up with managers for product to keep supply well-stocked.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Provided HR consultation services to staff and business owners.
Initiated and developed an employee evaluation process and changed policies to help staff progress toward desired life goals.
Facilitated business growth and employee appreciation during COVID.
Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to business owners and lawyers.
Resolved all high-level guest problems or concerns to a satisfactory level for all involved parties.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Performed restaurant walk-throughs to gauge timeliness and (encourage)excellent service quality.

Bar Manager

Dessert Valley Brewing

Albuquerque, NM

04.2018 - 08.2019

Assistant Store Manager

Box Lunch

Albuquerque, NM

05.2017 - 04.2018

Summary

Overview

Work History

General Manager

Restaurant Advisor

Operations Manager

Bar Manager

Assistant Store Manager

Education

Associate of Applied Science - Emergency Medicine

Associate of Arts - Liberal Arts And General Studies

High School Diploma -

Skills

volunteer works

Timeline

General Manager

Restaurant Advisor

Operations Manager

Bar Manager

Assistant Store Manager

Associate of Applied Science - Emergency Medicine

Associate of Arts - Liberal Arts And General Studies

High School Diploma -

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