Logan J Arnold
Tomah
Summary
Highly motivated and committed medical assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced medical assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Skilled kitchen manager knowledgeable about best practices, safe food handling and inventory management. Experienced kitchen manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Four years of progressive leadership experience.
Overview
7
7
years of professional experience
Work History
Medical Support Assistant - Community Care
Department Of Veterans Affairs
03.2023 - Current
- Telephone support and management, consult tracking, scanning, receiving and processing of all mail
- Promotes teamwork by cooperating with and supporting staff and customers in achieving Medical Center goals and mission
- Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained
- Views and sorts medical documentation and indexes to the correct veteran by either scanning records to the veteran's chart or properly directs to the Health Information Management Department for scanning
- Utilize a variety of patient data systems in scheduling patients for treatment and annotates patient records
- Promotes teamwork by cooperating with and supporting staff and customers in achieving Medical Center goals and mission
- Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
- Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, scheduling systems, and/or reports.
- Provided backup support to office staff by completing filing tasks, answering phones and working with wide variety of providers
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
Medical Support Assistant
Department Of Veterans Affairs
12.2022 - 03.2023
- Preparing for clinic visits
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
- Verifying current staff members working on CLC units to ensure contact was appropriate for COVID status levels
- Working within Electronic medical record and ensuring all patient information was handled in accordance with provisions of the Privacy Act
- Used software's to maintain and record patient data and generate reports.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Obtained client medication information, symptoms, and allergies.
Kitchen Manager Supervisor
Casey's General Store
12.2018 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation. Including reviewing application, scheduling in person and over the phone interview, conducting reference checks and ensuring the new onboarding process was completed
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits by verifying transactions, delivery loads, verifying invoices and counts.
- Created and maintain an environment that ensures confidentiality and privacy of the employees and their information
- Servsafe training along with emergency first aid training course
Apprentice Mechanic
Brenengen Ford
09.2016 - 05.2018
- General maintenance (oil changes, Tire rotations, learning basic inspections: which included inspecting for noises, inspecting filters and learning different types of fluids and how to tell when needed to be changed)
- Communicating with the customer to help understand the repairs they may need to ensure safety of their vehicle.
- Scheduling, canceling, re-scheduling appointments and entering no-show information, monitoring wait list
- Cleans, oils and greases all tools and equipment
- Prepares or gathers all necessary tools and equipment for projects or assignments following a guide sheet step by step
- Assists in the removal, repair and installation of electrical components and wiring including batteries, stereos, and the vehicles electrical systems
- Observed senior mechanics completing major repairs.
- Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles.
- Answered shop phone and talked with customers about repair progress, changes to plans or necessary supplies.
- Cleaned and organized work areas, tools and equipment to support productivity.
Education
Medical Terminology Course - Medical Terminology
Des Moines University - Osteopathic Medical Center
Des Moines, IA07.2023
High School Diploma -
Tomah High School
Tomah, WI05.2018
Apprentice Auto Mechanics, Level One - Auto Mechanics
Wisconsin Work Force Development
Tomah, WI05.2018
Skills
- Has greater than 5 years of customer service experience
- Set priorities and organize work to meet deadlines
- Proficient in face-to-face relations and de-escalation situations
- Ability to multi-task within multiple computer systems
- Served more then 4 years of managerial experience
- Comprehensive knowledge of the following computer programs: Microsoft Excel, Outlook, Microsoft Word, Microsoft Teams, CPRS, Vista, Vista Imaging, Cisco Jabber
- Computerized Maintenance Management Systems
- Continuously meets Community Care program compliance standards
- Direct Patient Care
- Medical Record Assessment
Accomplishments
- Courtney Byers, MSA Supervisory Program Support Assistant (608) 374-8182
- Gina Noth, Community Care RN (608) 374-8182
- Kaitlyn Klopotek, Assistant Manager (608) 487-3393
- Kasey Thayer, Health Technician (608) 372-3971
Timeline
Medical Support Assistant - Community Care
Department Of Veterans Affairs
03.2023 - Current
Medical Support Assistant
Department Of Veterans Affairs
12.2022 - 03.2023
Kitchen Manager Supervisor
Casey's General Store
12.2018 - 12.2022
Apprentice Mechanic
Brenengen Ford
09.2016 - 05.2018
Medical Terminology Course - Medical Terminology
Des Moines University - Osteopathic Medical Center
High School Diploma -
Tomah High School
Apprentice Auto Mechanics, Level One - Auto Mechanics
Wisconsin Work Force Development
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