Loganne Davis
Grand Prairie,TX
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
Kohls
04.2020 - 10.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Neiman Marcus
09.2015 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Outbound Customer Service Representative
Enterprise Solutions
03.2012 - 08.2015
- Participated actively in team meetings, contributing valuable insights into ways of enhancing customer service delivery.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
- Executed outbound 100 calls a day and converted 75% of calls into sales.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Call Center Representative
Aegis
01.2009 - 01.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
L. G. Pinkston High School
Dallas, TX05.2007
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
Timeline
Customer Support Specialist
Kohls
04.2020 - 10.2023
Customer Service Representative
Neiman Marcus
09.2015 - 02.2020
Outbound Customer Service Representative
Enterprise Solutions
03.2012 - 08.2015
Call Center Representative
Aegis
01.2009 - 01.2012
High School Diploma -
L. G. Pinkston High School