Logan Parker
Catonsville,MD
Summary
Versatile individual with a strong foundation in the food industry and a passionate interest in transitioning to IT and cybersecurity. Brings hands-on experience with technology, including building a personal desktop computer and troubleshooting technical issues for friends and family. Although not an expert in hardware, has foundational knowledge from personal projects and a solid grasp of computer literacy. Gained valuable team management skills through experience in the food industry, though not in a formal management role. Demonstrates exceptional abilities in order accuracy, quality control, and problem-solving. Eager to apply critical thinking, creativity, and a positive attitude to an entry-level IT role. Committed to continuous learning and growth in cybersecurity and IT, with a strong desire to contribute and develop expertise in the field.
Overview
3
3
years of professional experience
Work History
Food Expeditor
Rolling Road Golf Club
Catonsville, MD
11.2022 - Current
- Ensured that all plates were properly garnished before being served to customers.
- Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
- Monitored temperature of hot foods, ensuring timely delivery of quality dishes to customers.
- Verified accuracy of order tickets prior to delivering food items to tables.
- Assisted in maintaining a clean and organized work area throughout each shift.
- Prepared condiments such as sauces, dressings, and toppings for food items.
- Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
- Followed proper safety guidelines when handling hot food items or sharp objects in the kitchen area.
- Provided guidance on restaurant policies to new employees or trainees.
- Tracked inventory levels of supplies needed for expediting duties.
- Received orders from wait staff via POS system and relayed them back to kitchen staff.
- Collaborated with chefs on preparation times for various menu items based on demand levels.
- Managed multiple orders simultaneously while adhering to strict timelines for delivery.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Restaurant Waiter
G.L. Shacks Grill
Catonsville, MD
01.2023 - 04.2023
- Took accurate food and drink orders, using a POS ordering software system.
- Greeted customers, provided menus and answered questions about menu items.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Resolved customer complaints in a polite manner according to company policy.
- Greeted customers, answered questions and recommended specials to increase profits.
Dining Room Attendant
State Fare
Catonsville , MD
02.2022 - 08.2022
- Cleared dirty dishes from tables after meals were finished.
- Sanitized work surfaces including tables and counters between seating's.
- Replenished all supplies at service stations throughout shift.
- Maintained cleanliness of assigned station in accordance with health regulations.
- Responded promptly to customer inquiries or requests for assistance.
- Cleaned spills on floors immediately using proper safety procedures.
- Assisted other team members when needed during busy times.
- Effectively multitasked within fast-paced environment.
Junior Camp Counselor
The Y In Central Maryland
Catonsville, MD
06.2021 - 08.2021
- Assisted in the planning and implementation of camp activities, such as arts and crafts, sports, games, swimming, and nature hikes.
- Provided guidance to junior campers on appropriate behavior and safety rules.
- Ensured that all campers were supervised at all times while participating in activities.
- Maintained a positive attitude towards campers during all activities.
- Conducted daily check-ins with each camper to assess their development needs.
- Assisted in maintaining order in the dormitories by enforcing rules and regulations.
- Provided emotional support to homesick or distressed campers.
- Collaborated with fellow counselors to ensure a safe learning environment for all participants.
- Displayed enthusiasm when leading group activities or teaching new concepts.
- Administered first aid treatment when necessary in emergency situations.
- Intervened promptly when any conflict arose between two or more individuals.
- Communicated effectively with staff members regarding individual camper needs or issues that may arise.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Established and built relationships with campers to ease fears in new environment.
- Tracked attendance, checking off present individuals.
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Enforced COVID-19 safety procedures and protocols before, during and post-camp to enhance wellness.
- Conducted pre-camp and post-camp evaluations, gathering feedback to improve future camp sessions.
- Implemented behavior management techniques, fostering a respectful and positive environment.
Education
Business Management
The Community College of Baltimore County
Catonsville, MD01-2025
High School Diploma -
Catonsville High School
Baltimore, MD05-2022
Skills
- Order Accuracy
- Food Quality Standards
- Restaurant Operations
- Team Member Training
- Food Preparation
- Customer Service
- Stress Tolerance
- Quality Control
- Kitchen team development
- Decision-Making
- Teamwork and Collaboration
- Time Management
- Critical Thinking
- Organizational Skills
- Friendly, Positive Attitude
- Creative Problem-Solving
- Microsoft Outlook
- Microsoft Word proficiency
- Microsoft Excel
- Microsoft PowerPoint proficiency
- Computer Hardware Installation
- Computer Literacy
- Typing
- Adobe Photoshop
- Audio Recording
- Audio Editing
- Communication
- Cooperation
- Emotional Intelligence
- Time Management
- POS System
Timeline
Restaurant Waiter
G.L. Shacks Grill
01.2023 - 04.2023
Food Expeditor
Rolling Road Golf Club
11.2022 - Current
Dining Room Attendant
State Fare
02.2022 - 08.2022
Junior Camp Counselor
The Y In Central Maryland
06.2021 - 08.2021
Business Management
The Community College of Baltimore County
High School Diploma -
Catonsville High School
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