Logan Blackwell
Greenville ,NC
Summary
Dynamic professional with a proven track record in customer engagement and HIPAA compliance, honed across roles from Pecheles Automotive to Orthopaedics East. Excelled in enhancing patient and client experiences, achieving strategic product positioning, and fostering positive environments. Skilled in vital signs monitoring and demonstrating exceptional listening skills, significantly contributing to team success and operational efficiency.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Product Specialist
Pecheles Automotive
08.2024 - Current
- Assisted with demonstrations for [Product or Service] to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Researched product's technical specifications and accurately communicated information.
- Increased market share with strategic product positioning and competitive analysis.
- Collaborated with sales teams to develop effective selling strategies and materials, boosting sales performance.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Medic
US Army
07.2019 - Current
- Assisted in the development and execution of realistic training scenarios simulating battlefield injuries, honing both individual proficiencies and collective teamwork capabilities within the unit.
- Served as a trusted advisor for unit leaders on healthcare-related matters, leveraging medical expertise to promote informed decision-making during critical situations.
- Ensured the proper handling of sensitive medical information by adhering to strict privacy regulations and maintaining detailed patient records.
- Contributed to the overall health of unit members through conducting routine medical evaluations, immunizations, and preventive healthcare measures.
- Improved overall mission effectiveness by providing critical medical support during high-stress situations in various environments.
- Completed patient care reports and checklists of daily duties per established military practices, guidelines, and regulations.
Front Desk Receptionist
Drs Davila & Velasquez
05.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Surgery Scheduling Coordinator
Orthopaedics East
08.2023 - 02.2024
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
Summer Camp Counselor/Special Needs Swim Instructor
Aquaventure
04.2023 - 06.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
Education
High School Diploma -
Fuquay-Varina High School
Fuquay-Varina, NC06-2020
Skills
- Customer engagement
- Vital signs monitoring
- Listening skills
- Patience and empathy
- HIPAA compliance
- Product training
- Cardiopulmonary resuscitation
- Positive reinforcement
- Patient coordination
- Telephone etiquette
- Insurance verification
- Data entry
Certification
- Tactical Combat Casualty Care (TCCC) - NAEMT Committee on Tactical Combat Casualty Care.
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association.
- NREMT Certified
- HIPAA Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Specialist
Pecheles Automotive
08.2024 - Current
Front Desk Receptionist
Drs Davila & Velasquez
05.2024 - 08.2024
Surgery Scheduling Coordinator
Orthopaedics East
08.2023 - 02.2024
Summer Camp Counselor/Special Needs Swim Instructor
Aquaventure
04.2023 - 06.2023
Medic
US Army
07.2019 - Current
High School Diploma -
Fuquay-Varina High School
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