Logan T. Elliott
Panama City,FL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Desktop Support Specialist
General Dynamics IT
07.2023 - Current
- Experience in creating inventory trackers using Excel
- PXE imaging and troubleshooting
- Installation of hardware for offices
- Troubleshooting network and software issues.
Researcher
Florida State University
11.2022 - 07.2023
- Gathered and organized information for research purposes.
- Research into certifications within Cyber Security, Networking, and Systems to determine possible paths for students to take for various jobs
- Wrote research papers, reports, reviews, and summaries regarding Cybersecurity.
Jr. System Administrator
Forge Forward
09.2022 - 07.2023
- Answered calls and troubleshoot with 160+ Navy systems internationally
- Troubleshoot systems and networks
- This included VMs(HBSS, ACAS, WhatsUP, DC, Deploy, WSUS, VEAAM, and more)
- Experience in HBSS and ACAS (Uploading plugins, scanning, as well as various amounts of troubleshooting)
- Experience in VMWare and vSphere
- Experience in networking (altering ACLs, backing up configurations, editing VLANs)
- Experience in Linux RHEL 8 support
- Experience in Cisco switches
Technical Service Advisor
Florida State University
10.2021 - 09.2022
- Setup technical aspect of events
- Installed office and classroom equipment
- Installed security cameras
- Ran cables
- Assisted in the updates and monitoring of computers
- Assisted professors and students both on phone and in person to resolve issues
- Contributed technical oversight to assist team project fulfillment.
Sales Advisor
Office Depot
10.2019 - 10.2021
- Managed inventory from truck deliveries
- Completed initial setup on all new computers
- Ran diagnostics and virus scans
- Demonstrated features, answered questions and offered solutions.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Education
High School Diploma -
J.R Arnold High School
06.2020
Bachelor of Science - Cybersecurity
WGU
Skills
- Familiarity with Risk Management Framework(RMF) & eMass
- Linux
- Networking
- ACAS & HBSS
- ADUC
- VEEAM Backups
- Firewalls, IDS & IPS
- Vulnerability Management
- SCCM
- DHCP
- ESXI
Additional Information
Active SECRET
Certification
- COMPTIA CySa+
- COMPTIA Sec+
- COMPTIA Net+
- COMPTIA A+
Timeline
Senior Desktop Support Specialist
General Dynamics IT
07.2023 - Current
Researcher
Florida State University
11.2022 - 07.2023
Jr. System Administrator
Forge Forward
09.2022 - 07.2023
Technical Service Advisor
Florida State University
10.2021 - 09.2022
Sales Advisor
Office Depot
10.2019 - 10.2021
High School Diploma -
J.R Arnold High School
Bachelor of Science - Cybersecurity
WGU
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