Logen Ellis
Blue Springs,United States
Summary
Highly skilled professional with expertise in conflict resolution, time management, and team leadership. Strong focus on process improvement and customer retention for efficient operations and high satisfaction levels. Proven ability to train and mentor team members to enhance productivity and foster a cohesive work environment. Previous experience in patient care within long-term care facilities, bringing a versatile skill set to the table. Empathetic individual who easily connects with residents, creating a positive and supportive environment. Medical knowledge allows for skill application in different situations, with a quick ability to learn new skills as needed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
The Mentor Network
01.2021 - 01.2025
- Resolved technical issues for clients, achieving a 99% customer satisfaction rate
- Trained and mentored new team members, enhancing team productivity and cohesion
- Implemented tracking systems, improving service delivery accuracy and reducing errors by 28%
- Supported individuals with personal hygiene, grooming, feeding, and mobility, ensuring their well-being
- Monitored medical conditions and provided health care assistance, improving patient outcomes
- Facilitated daily living activities, enhancing the quality of life for clients
- Collaborated with healthcare professionals to deliver comprehensive care plans
- Maintained accurate records of patient care, contributing to effective health management
Customer Service Representative
TTEC
01.2023 - 11.2023
- Address customer complaints promptly, leading to improved retention and loyalty
Service Dispatcher
Hewlett Packard Enterprise
01.2021 - 01.2022
- Coordinated service requests, reducing response time by 35% through efficient scheduling and resource allocation
Education
Certified Nursing Assistant - CNA
Methodist Senior Services
Tupelo, MS03.2025
Diploma -
East Union Attendance Center
Blue Springs12.2024
Skills
- Conflict Resolution
- Time Management
- Team Leadership
- Process Improvement
- Customer Retention
- Empathy
- Charismatic
Certification
Certified Nursing Assistant
CPR Certified in all ages
Timeline
Customer Service Representative
TTEC
01.2023 - 11.2023
Direct Support Professional
The Mentor Network
01.2021 - 01.2025
Service Dispatcher
Hewlett Packard Enterprise
01.2021 - 01.2022
Diploma -
East Union Attendance Center
Certified Nursing Assistant - CNA
Methodist Senior Services
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