Lohanna Sanchez
Denver,CO
Summary
Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Automotive Service Advisor
Denver Spring & Suspension Inc.
Denver, CO
06.2022 - 10.2023
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Scheduled appointments for vehicle service and repairs as requested by customers.
Sales Associate
Floor & Decor
Arvada, CO
10.2021 - 06.2022
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Attended weekly team meetings to review performance goals and objectives.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Shift Manager/Key Holder
Culvers'
Westminster, CO
11.2020 - 07.2021
- Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
- Ensured proper opening and closing procedures were followed daily.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Bruce Randolph
Denver, CO05-2017
Skills
- Diagnostic Tools
- Appointment Scheduling
- Data Entry
- Develop & Maintain Relationships
- Account Management
- Continuous Improvement
References
References available upon request.
Timeline
Automotive Service Advisor
Denver Spring & Suspension Inc.
06.2022 - 10.2023
Sales Associate
Floor & Decor
10.2021 - 06.2022
Shift Manager/Key Holder
Culvers'
11.2020 - 07.2021
High School Diploma -
Bruce Randolph
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