Loi Thai
San Jose,CA
Summary
Experienced Loan Coordinator with background in managing and processing loan applications for financial institutions. Strengths include deep understanding of credit and lending procedures, keen attention to detail, strong organizational skills, and ability to communicate effectively with clients and team members. History of improving efficiency in loan processes and contributing positively towards achieving company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Loan Coordinator
Stonecrest Financial
San Jose
2023.08 - Current
- Updated customers regularly on status of their loans throughout the processing period.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Reviewed loan applications for accuracy and completeness.
- Submitted loan applications to underwriting department for review and approval process.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
- Assisted borrowers with questions regarding their loans after closing.
- Explained the various types of loans available and advised on the best product suited for customer's needs.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Created and completed loan submission packages.
- Reviewed initial client documentation to structure and submit loan package.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Monitored and ensured timely processing of loan applications to meet closing dates.
Transaction Coordinator
Cardinal Financial LLC
Remote
2022.07 - 2023.02
- Responsible for all communication with borrowers following the origination process
- Responsible for collecting and validate borrower mortgage loan documents and the corresponding underwriting requirements, verification, analysis and the corresponding date entry into the system of the record continually to ensure the third party documents interaction and high level of customer service and communication with vendors, internal and external customers, including borrowers
- Main contact for borrowers relating to documents needs, status updates, closing coordination and escalation of issues to ensure the needs of borrowers are met with a high degree of satisfaction.
- Provided updates to clients throughout the entire transaction process via email or phone calls.
- Reviewed and verified all closing documents for accuracy prior to submission.
- Collaborated with agents to identify potential problems early on in the transaction process so they can be addressed quickly.
- Scheduled inspections and appraisals as needed during the transaction process.
- Worked closely with mortgage brokers and lenders to obtain loan documents required for closing.
- Ensured compliance with all state regulations related to real estate transactions.
- Reviewed contracts for accuracy prior to submission.
- Organized and tracked all transactions from contract to close of escrow.
- Updated transaction status in internal databases on a daily basis.
- Ordered payoffs, HOA statements and other required documents for closings.
- Communicated effectively with buyers and sellers, lenders, attorneys, title companies and other parties involved in the transaction process.
- Coordinated with lenders and their processing teams to ensure timely closings.
Mortgage Loan Coordinator
Guaranteed Rate Affinity
Campbell , CA
2021.07 - 2022.07
- Idea generation and execution to optimize Guaranteed Rate's relationship and partnership with the realtor community and working with our Events/Marketing Departments
- Collaborate with Loan Originators in order to grow their business partners through prospecting, farming, and follow up activities
- Invite referral sources to networking events via email, phone calls, and printed invites
- Enter Loan Originator referral partners through Guaranteed Rate's CRM software
- Create monthly events in collaboration with our Events/Marketing team
- Responsible to help Loan Originator add value and growth to annual sales volume
- Manage calendar, book travel, and meetings.
- Generated weekly status updates regarding pending loans in order to keep clients informed.
- Provided assistance to customers throughout the entire loan process from pre-qualification through closing.
- Conducted regular follow ups with customers regarding document submission deadlines.
- Processed incoming customer data from multiple sources into the company's software system.
- Managed a portfolio of loans by tracking progress through origination process to closing.
- Reviewed loan applications and documentation to ensure accuracy and compliance with state and federal regulations.
- Coordinated with internal departments to resolve any issues associated with the loan application process.
- Reviewed loan applications and supporting documents to ensure accuracy and completeness.
Regional Operation Manager
Guaranteed Rate Affinity
Campbell , CA
2020.11 - 2021.06
- Responsible for ensuring that all loan files in their region are processed, closed, and funded according to Guaranteed Rate's established quality, efficiency, and customer service standards
- Partner with multiple departments (Closing, Underwriting, Appraisal, Compliance, etc.) to proactively identify, isolate and resolve problems, and will ensure adequate staffing, strategic planning and load balancing on a branch and regional level
- Regional Operation manager will support coordinated on-boarding strategies with Production.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Created performance reviews for staff members based on established criteria.
- Developed training programs designed to enhance employee knowledge of operational processes and procedures.
Loan Coordinator
Guaranteed Rate Affinity
Campbell , CA
2019.08 - 2020.10
- Understanding loan pricing and general mortgage guidelines to quote rates, interact with clients, and prepare necessary documentation
- Work closely with our Loan Officers to ensure a timely and accurate experience for our clients throughout the entire mortgage process
- Scheduling and tracking of closing dates, contingency dates and loan lock expiration
- Review loan approvals and address all conditions required for underwriting and closing
- Prepare and submit timely and accurate loan files to the Closing Department
- Provide world-class customer service and respectful, consultative guidance to your clients
- The primary function is to support and manage client engagement activities including some aspects of partner development
- Support Loan Officers with new and past clients to increase monthly production.
Production Assistant
Stearns Lending, LLC
San Jose , CA
2014.04 - 2019.01
- Understanding loan pricing and general mortgage guidelines to quote rates, interact with clients, and prepare necessary documentation
- Work closely with our Loan Officers to ensure a timely and accurate experience for our clients throughout the entire mortgage process
- Scheduling and tracking of closing dates, contingency dates and loan lock expiration
- Review loan approvals and address all conditions required for underwriting and closing
- Prepare and submit timely and accurate loan files to the Closing Department
- Provide world-class customer service and respectful, consultative guidance to your clients
- The primary function is to support and manage client engagement activities including some aspects of partner development
- Support Loan Officers with new and past clients to increase monthly production.
Education
Bachelor of Science - Political Science
UCLA
01.1991
Skills
- Employment Verification
- Loan Processing
- Document Review
- Income verification
- Insurance Verification
- Loan Documentation
- Document analysis
- Team Player
- Excellent time management
- Safe Act of 2008 Certification
- Reliable
- Documentation Review
- Bilingual in Vietnamese
Certification
California-DBO Mortgage Loan Originator License, 2014, 2020
References
AVAILABLE UPON REQUEST
Timeline
Loan Coordinator
Stonecrest Financial
2023.08 - Current
Transaction Coordinator
Cardinal Financial LLC
2022.07 - 2023.02
Mortgage Loan Coordinator
Guaranteed Rate Affinity
2021.07 - 2022.07
Regional Operation Manager
Guaranteed Rate Affinity
2020.11 - 2021.06
Loan Coordinator
Guaranteed Rate Affinity
2019.08 - 2020.10
Production Assistant
Stearns Lending, LLC
2014.04 - 2019.01
Bachelor of Science - Political Science
UCLA
California-DBO Mortgage Loan Originator License, 2014, 2020
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