Loida Arias
Sacramento,CA
Summary
Dynamic and customer-focused professional with experience over 27years and at Safeway currently, excelling in customer service and inventory management. Proven ability to enhance operational efficiency through effective teamwork and communication. Skilled in data entry and maintaining patient confidentiality, with a strong work ethic and commitment to delivering exceptional service.
Knowledgeable Pharmacy Clerk with solid background in pharmacy operations, ensuring smooth daily operations and excellent customer service. Successfully managed inventory and supported pharmacists, enhancing workflow efficiency. Demonstrated effective communication and organizational skills in fast-paced environment.
Overview
11
11
years of professional experience
Work History
Pharmacy Clerk
Safeway
02.2024 - Current
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted pharmacists in inventory management and restocking medication supplies.
- Maintained cleanliness and organization of pharmacy workspace to ensure compliance with safety standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized pharmacy software to manage prescription orders and update patient records effectively.
- Collaborated with team members to streamline operational workflows, enhancing overall efficiency.
- Engaged in continuous learning about pharmaceutical products to assist customers knowledgeably.
Medical Office Assistant
Chiropractic Office
03.2023 - 02.2024
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted in maintaining accurate patient records using Electronic Health Records (EHR) systems.
- Coordinated patient intake processes, ensuring compliance with health regulations and privacy standards.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Supported billing and insurance verification processes to streamline financial operations.
- Developed and implemented improvements for office procedures to increase efficiency and patient satisfaction.
- Mentored new staff on office protocols and best practices in patient care administration.
- Contributed to team meetings by providing insights on operational challenges and potential solutions.
Pharmacy Clerk
Walgreen's Pharmacy
10.2018 - 03.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted pharmacists in inventory management and restocking medication supplies.
- Utilized pharmacy software to manage prescription orders and update patient records effectively.
- Maintained cleanliness and organization of pharmacy workspace to ensure compliance with safety standards.
Medical Representative
Dr Joshi
02.2015 - 05.2018
- Coordinated appointment scheduling for executives, optimizing calendar management and availability.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Processed incoming and outgoing mail, ensuring timely distribution of correspondence.
- Maintained office supplies inventory, tracking usage and reordering as necessary for seamless operations.
- Assisted visitors with check-in procedures, enhancing guest experience through friendly interactions.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted healthcare providers with patient intake and medical history documentation.
- Maintained accurate electronic health records to ensure compliance with regulations.
- Coordinated communication between patients and medical staff for efficient service delivery.
- Trained new medical assistants on office procedures and software systems.
Education
High School Diploma -
Tennyson High School
Hayward, CA06-1997
Skills
- Answering customer questions
- Stocking shelves
- Patient confidentiality
- Verifying orders
- Data entry proficiency
- Records updating
- Customer service
- Data entry
- Customer relations, Customer Satifaction
- Active listening, Patience and composure
- Fluent bilingualism
- SPANISH translation
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Customer assistance
- Cash register operation and Cash Handling Expertise
- Reliability and punctuality
- Fast learner
- Strong work ethic
- Customer-focused mindset
- Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Greatly through effectively helping with Patient.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Clerk
Safeway
02.2024 - Current
Medical Office Assistant
Chiropractic Office
03.2023 - 02.2024
Pharmacy Clerk
Walgreen's Pharmacy
10.2018 - 03.2023
Medical Representative
Dr Joshi
02.2015 - 05.2018
High School Diploma -
Tennyson High School