Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Loida Blen

Columbus,OHIO

Summary

Adept at driving operational success, I leveraged my bilingual fluency and property management expertise at Shamrock Gardens Apartments to enhance tenant satisfaction and streamline processes. My leadership at Crown Healthcare Services fostered team growth and increased profitability, showcasing my ability to blend exceptional communication with strategic management for impactful results. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

5
5
years of professional experience

Work History

Senior Bilingual Property Manager

Shamrock Gardens Apartments
01.2021 - 02.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Maintained sufficient number of units market-ready for lease.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.

Senior Branch Manager

Crown Healthcare Services
03.2019 - 01.2021
  • Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
  • Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
  • Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
  • Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
  • Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
  • Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
  • Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
  • Collaborated with senior management to develop branch-specific goals aligned with company objectives.
  • Created new revenue streams and recruited talented staff for branch offices.
  • Championed community engagement initiatives that helped raise the brand''s profile while giving back to the local area through charitable endeavors.
  • Built strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Responsible to run applicant's background checks, I-9's, Direct Deposit & BC's for certain customer's criteria.

Education

Associate of Business Administration - Business & Administrations

University of Phoenix
Charlotte, NC
06.2009

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Rent collection
  • Lease Renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff Management
  • Leasing and sales
  • Property tours and inspections
  • Eviction Procedures
  • Maintenance knowledge
  • Administrative Support
  • Maintenance Scheduling
  • Tenant and eviction laws
  • Multi-family property management
  • Property Management Expertise
  • Marketing and Advertising
  • Bilingual fluent in English & Spanish

Languages

Spanish
Full Professional

Timeline

Senior Bilingual Property Manager

Shamrock Gardens Apartments
01.2021 - 02.2024

Senior Branch Manager

Crown Healthcare Services
03.2019 - 01.2021

Associate of Business Administration - Business & Administrations

University of Phoenix

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Loida Blen