Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Loida Lorena Magana Diaz

Katy,TX

Summary

Dynamic and results-driven professional with extensive experience at Chick-fil-A, excelling in customer service and operations management. Proven track record in reducing staff turnover and optimizing labor costs while enhancing team performance. Adept at cash management and fostering strong customer relations, ensuring a positive experience for all patrons.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

17
17
years of professional experience

Work History

Store Manager

Chick-fil-A
08.2024 - Current
  • 0Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with guests.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Managed store 100 employees successfully in fast-paced environment through proactive communication and positive feedback.

Restaurant General Manager

Chick-fil-A
11.2019 - 05.2023
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Motivated staff to perform at peak efficiency and quality.

Assistant Warehouse Manager

American Dignified Apparel
09.2016 - 09.2019
  • Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
  • Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
  • Collaborated closely with Sales and Customer Service teams to address any order discrepancies or issues promptly, maintaining a high level of customer satisfaction.
  • Conducted research to address shipping errors and packaging mistakes.
  • Spearheaded process improvement initiatives, identifying areas for potential growth or cost reduction opportunities within the warehouse operation.

Project Manager, Architect

Bulocks
03.2008 - 12.2015
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.

Education

Master of Arts - Administration of Real Estate Projects

Francisco Marroquin University
Guatemala
05-2015

Master of Science - International Real Estate

Florida International University
Miami, FL
08-2014

Bachelor of Arts - Architecture With Interior Design Speciality

Istmo University
Guatemala
02-2008

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Store opening and closing
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Recruitment and hiring
  • POS systems
  • Leadership development
  • Operations management

Accomplishments

  • Recruited 10 successful new managers within one year.
  • Increased sales by 20% in 2018 by coaching department managers on new merchandising standards. Receiving "Symbol of Success Award" for the store.
  • Supervised team of 80 staff members.
  • Exceeded monthly store sales goals 6 months in a row.
  • Achieved "Guardian of the Brand" in 2024 for the store.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Store Manager

Chick-fil-A
08.2024 - Current

Restaurant General Manager

Chick-fil-A
11.2019 - 05.2023

Assistant Warehouse Manager

American Dignified Apparel
09.2016 - 09.2019

Project Manager, Architect

Bulocks
03.2008 - 12.2015

Master of Arts - Administration of Real Estate Projects

Francisco Marroquin University

Master of Science - International Real Estate

Florida International University

Bachelor of Arts - Architecture With Interior Design Speciality

Istmo University

Similar Profiles

CREATE PROFILE