Loimata Tialavea
Las Vegas,NV
Summary
Detail-oriented, with more than a decade of experience in cash handling, transaction accuracy, and customer service. Skilled in using data systems to search, verify, and track records of transactions. Experienced in inventory support, reporting discrepancies, and collaborating with multiple departments to maintain accuracy and efficiency. Recognized for reliability, ability to maintain compliance, problem-solving, and process improvement. Now seeking to apply these strengths to a Computer-Assisted Ordering System role, ensuring precise inventory management, streamlined ordering, and enhanced operational performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Store Checker
Defense Commissary Agency
Nellis Air Force Base, NV
01.2024 - Current
- Operate a point of sales (POS) system, and accurately process high-volume customer payments while maintaining 100% compliance with cash-handling procedures.
- Report stock or pricing discrepancies to management to ensure accurate records, and timely corrections.
- Take initiative to maintain clean and sanitized checkout areas, including dusting shelves and managing spills, to ensure a safe and welcoming checkout environment when janitorial support is unavailable.
- Assist customers in locating products, creating special orders, and providing needed information.
- Enhanced customer experience and supported sales by maintaining a clean, organized front end through merchandise fronting, product replenishment, and well-presented displays.
- Supported the grocery department by conducting inventory counts and preparing audit-ready data using radio-frequency handheld scanners.
Teller (Full Time) – GS4
Defense Commissaries Agency
Honolulu, USA
08.2015 - 12.2023
- Fostered self-motivated atmosphere to enhance customer service for military communities.
- Processed high-value transactions with 100% accuracy, ensuring compliance and error-free banking communications.
- Built strong customer relationships by providing knowledgeable service, creating special orders and updates, resolving issues, and promoting trust in financial transactions.
- Supported management and fostered team collaboration, and strengthened employee morale.
- Coordinated cashier and associate break schedules during peak and off-peak hours to maintain service quality and workflow efficiency.
- Conducted register training sessions and implemented information updates to improve cahier efficiency, and delegated team responsibilities to optimize workload distribution. Ensuring employees' safety and welfare.
- Trained and mentored new tellers to improve team performance and reduce transaction errors by ensuring adherence to compliance standards.
- Proactively tested and troubleshot computers and handheld devices before store opening, preventing downtime, and ensuring accurate, uninterrupted inventory control.
- Administered daily vault inventory, preparing for audits, and ensured adherence to security protocols.
- Executed transactions via wireless terminals, utilizing radio frequency for data transmission during outside/interisland sales.
- Verified and analyzed data in data entry terminals to ensure accuracy.
Store Associate (Part Time) GS3/GS4 –
Defense Commissaries Agency
Pearl Harbor, USA
01.2008 - 08.2015
- Delivered customer support through POS system assistance, product location, and accurate transaction processing.
- Operated registers with precision, handling cash, change, and coupons, while ensuring compliance with cash-handling procedures.
- Monitored inventory levels, restocked efficiently, and maintained fresh, well-organized merchandise displays.
- Coordinated receiving and stocking of deliveries across multiple departments to ensure product availability.
- Upheld store standards and safety protocols, keeping sales areas presentable and compliant.
Skills
- Register operation
- Inventory and Customer Support
- Attention to detail and Problem-Solving
- Team collaboration aptitude
- Security protocol compliance
- Cash drawer balancing
- Equipment troubleshooting skills
- Diagnostic testing
- Documentation and reporting
- Troubleshooting skills
- Organizational skills
- Change order processing
- Data analysis
References
- Fagasa Schwenke, Self Employed, (808) 745-8837
- Dr. Oliver Zachary M, Aignos Publishing Com., (808) 372-4358
Accomplishments
- Awarded extra leave hours for Management Support, implementing and coordinating a team competition display
- Awarded additional leave hours for going beyond my normal duties of work
Certification
- Budgeting and Financial Management
References
References available upon request.
Timeline
Sales Store Checker
Defense Commissary Agency
01.2024 - Current
Teller (Full Time) – GS4
Defense Commissaries Agency
08.2015 - 12.2023
Store Associate (Part Time) GS3/GS4 –
Defense Commissaries Agency
01.2008 - 08.2015
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