Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lois Caldwell

Philadelphia,PA

Summary

Personable Mortgage Specialist with 24 years in developing and maintaining customer relationships in the Mortgage Industry. Sound knowledge of federal regulations, Skilled in evaluating financial histories of clients. Hardworking individual with 40 hours of availability per work week,

Overview

24
24
years of professional experience

Work History

Catering Assistant

Mission Barbeque
04.2023 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained flexible work schedule to meet event needs.

Senior Mortgage Recovery Specialist

Transworld Systems Inc.F/K/A Nationwide Credit INC
06.2019 - Current
  • Remained updated with latest information related to mortgage products and services being offered.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Fielded customer complaints and provided solutions.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Monitored portfolio performance and provided clients with periodic updates on loan progress.
  • Checked loan documents for accuracy prior to closing.

Senior Mortgage Recovery Specialist

Nationwide Credit, Inc, NCI
04.2007 - 06.2019
  • Consulted with responsible parties to negotiate repayment plans.
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
  • Reviewed legal documents and contracts to determine potential conflicts and disputes.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Works effectively in fast-paced environments.
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Explained different types of loans pertaining to client situations.
  • Checked loan documents for accuracy prior to closing.

Mortgage Specialist

GMAC Mortgage-Homecomings Financial
04.1999 - 01.2007
  • Remained updated with latest information related to mortgage products and services being offered.
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Explained different types of loans pertaining to client situations.

Education

Medical Assisting

Pennsylvania Institute of Technology
Philadelphia, PA
2007

Business Management

Montgomery Community College
Blue Bell, PA
2006

English / Chemistry

Beckley College
Beckley, WV
08.1988

High School Diploma -

Woodrow Wilson High School Stanaford, WV
06.1988

Skills

  • Mortgage Solutions Proposals
  • Customer Service
  • Appraisal Reports
  • Property Evaluation
  • Customer Proposals
  • File Maintenance

Additional Information

GMAC Mortgage Community Involvement Organizer

I partnered with different organizations for our office to give back to the community.

I have worked with Habitat for Humanity in building homes, I have helped raise funds for the Leukemia and Lymphoma Society, March of Dimes and The American Heart Association.

Timeline

Catering Assistant

Mission Barbeque
04.2023 - Current

Senior Mortgage Recovery Specialist

Transworld Systems Inc.F/K/A Nationwide Credit INC
06.2019 - Current

Senior Mortgage Recovery Specialist

Nationwide Credit, Inc, NCI
04.2007 - 06.2019

Mortgage Specialist

GMAC Mortgage-Homecomings Financial
04.1999 - 01.2007

Medical Assisting

Pennsylvania Institute of Technology

Business Management

Montgomery Community College

English / Chemistry

Beckley College

High School Diploma -

Woodrow Wilson High School Stanaford, WV

Similar Profiles

CREATE PROFILE
Lois Caldwell