Lois Calvo
Houston,TX
Summary
Highly resourceful, creative, and self-motivated professional with experience as a Bilingual assistant administrative, customer service and sales agent. Experienced team–player with advanced administrative level and time management skills. Sociable personality with a friendly demeanor, ability to work independently combined with highly developed organizational skills and the ability to prioritize a substantial workload. Looking to apply existing skills and further develop different skills within the Technology, Customer Service and Sales industry. Currently completing a Project Management certification.
Overview
6
6
years of professional experience
Work History
ACCOUNT RECEIVABLE CLERK
GROUP 1 AUTOMOTIVE
06.2022 - Current
- Maintains database by entering new and updated customer and account information
- Processes customer and account source documents by reviewing data for deficiencies
- Resolves deficiencies by using standard procedures for returning incomplete/incorrect documents to the appropriate team for resolution
- Enters customer and account data by inputting alphabetic and numeric information
- Codes incoming payables (checks) to correct accounts and deposits the checks
- Sorts incoming mail
- Prepares checks (accounts payable) for mail-out using automated equipment
- Manages different assigned store’s aged and new debits and credits amounts in their accounts
- Clear credit cards, finances, bodyshop, text to drive daily
- Usage of JobRouter, Docuware, CDK system
- Make sure at the end of every month to clear as much balances as possible
- Active communication via email (Outlook), Zoom, Microsoft Teams with Managers regarding the important store matters
- Proactively assisting teammates with their stores finances, credit credits and schedules when needed.
OPTOMETRIC TECHNICIAN
AMERICA’S BEST CONTACTS AND EYEGLASESS
06.2021 - 06.2022
- Assisting with patient care and eye examinations
- Taking patient medical histories, Educating patients on the care and maintenance of contact lenses
- Explaining the testing process to patients, preparing them, and administering tests on visual capabilities
- Keeping records and inventory and taking notes during examinations
- Performing minor repairs on broken or damaged glasses
- Performing maintenance and repairs on examination equipment.
BILINGUAL CUSTOMER CARE REPRESENTATIVE
ASURION
05.2020 - 05.2021
- Maintaining exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices and resolve customer issues in a timely manner to get them back online in this fast-moving, tech-driven world
- In addition, was responsible for selling In-Home warranty service to customers on every call.
CASHIER / CUSTOMER SERVICE / KITCHEN TEAM MEMBER
CHICK FIL A
01.2020 - 05.2020
- Performed guest service and food preparation duties
- Guest service job duties include greeting customers, taking customer orders, and completing transactions on the cash register
- Food preparation duties consist of cooking food and assembling sandwiches and others.
CUSTOMER SERVICE AND COLLECTIONS/SALES AGENT
SPRINT CORPORATION
09.2018 - 08.2019
- Provide inbound telephone support for customers by basic and advanced troubleshooting, investigating and resolving customer questions and problems with Sprint s products and services with an objective of one call resolution
- Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments
- Acts as the liaison between creditors and customers and manages overdue accounts.
Education
HIGH SCHOOL DIPLOMA -
INA-COSTA RICA
EXECUTIVE ENGLISH FOR GLOBAL -
COLEGIO LA AURORA /COSTA RICA SERVICES (TECHNICAL COLLEGE 2015 DEGREE)
Skills
- Excellent communication and organizational skills
- Critical thinking
- Soft skills
- Microsoft Office (intermediate Knowledge)
- PowerPoint
- Sales
- Collections
- Tech Savvy
- Problem Solving
- Teamwork
- Time management
- Positive Attitude
- Leadership skills
- Bilingual: English & Spanish, Fluent
- Excel
- CDK
- JobRouter
- Docuware
- Account Monitoring
- Financial Reporting
- Bank Deposits
- Credit management
- Payment posting
- Accounts Receivable Software
- Payment management
- Adjustment posting
- Cross-Functional Team Collaboration
- Data Entry
- Financial research
- Account Auditing
- Professionalism
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
ACCOUNT RECEIVABLE CLERK
GROUP 1 AUTOMOTIVE
06.2022 - Current
OPTOMETRIC TECHNICIAN
AMERICA’S BEST CONTACTS AND EYEGLASESS
06.2021 - 06.2022
BILINGUAL CUSTOMER CARE REPRESENTATIVE
ASURION
05.2020 - 05.2021
CASHIER / CUSTOMER SERVICE / KITCHEN TEAM MEMBER
CHICK FIL A
01.2020 - 05.2020
CUSTOMER SERVICE AND COLLECTIONS/SALES AGENT
SPRINT CORPORATION
09.2018 - 08.2019
HIGH SCHOOL DIPLOMA -
INA-COSTA RICA
EXECUTIVE ENGLISH FOR GLOBAL -
COLEGIO LA AURORA /COSTA RICA SERVICES (TECHNICAL COLLEGE 2015 DEGREE)