Lois Chia
Glendale,California
Summary
I can assure you that I am a responsible and diligent worker with a passion for making customers feel valued, at ease, and welcome. I am a firm believer in kindness and being respectful to others even in situations. I constantly exceed all goals, and I am valued for my ability to deal with complex situations by coming up with unique and fresh solutions in a calm manner ensuring smooth daily operations and client satisfaction. I am dependable and flexible and possess great customer service, teamwork, resolving disputes, critical thinking, and organizational skills.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Abundant Life Care Clinic
07.2023 - 10.2024
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
Shift Supervisor
CVS Pharmacy
01.2021 - 10.2023
- Managing schedules: Overseeing employee schedules, time-off requests, and work shifts
- Assigning tasks: Delegating tasks to employees and monitoring their progress
- Ensuring compliance: Ensuring that company policies and regulations are followed
- Handling issues: Resolving conflicts, addressing customer complaints, and documenting operational issues
- Training: Training new employees and providing guidance and feedback to staff
- Managing cash: Counting cash at the end of the shift and managing bank deposits and maintaining accuracy in financial transactions
- Maintaining service quality: Ensuring that sales or production goals are met and that a high level of service quality is maintained
- Maintaining safety and security: Ensuring that all safety and security protocols are followed. Maintained clean and well-organized areas.
- Maintaining a positive work environment: Fostering a positive work environment and encouraging teamwork Serves customers by helping them select products
Cashier
Ross Dress for Less
05.2018 - 01.2020
- Smile, greet, and thank customers with a positive attitude
- Checking out customers quickly and accurately
- Keeping register and area clean and presentable
- Answer customer questions and help them with their need
- Be available to assist associates across the store as needed
- Ensure customers have a great first and last impression
- Gather carts from the parking lot
- Clean restrooms, sales floor, and parking lot as needed
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Office Assistant
BlackRock Center for the Arts
05.2019 - 08.2019
- Completed research and compiled data into usable formats
- Coordinated documents, communication, and resources needed for projects
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Entered data regarding projects and tasks into spreadsheets
- Helped office personnel with personal errands, paperwork, and data entry
- Verified accuracy and completeness of digital and physical documentation
- Helped create and promote advertisements for events
Education
Associate of Arts - General Studies
The Community College of Baltimore County
Catonsville, MD06-2024
High School -
Perry Hall High School
Perry hall, MD06.2020
Skills
- Documentation and filing
- Customer relations
- Strong communication
- Data entry
- Supply restocking
- Cash handling
- Product restocking/restocking
- Customer service
- Working with others
- Complex problem-solving
- Drawer balancing
- Meeting deadlines
- Multitasking
- Conflict resolution
- Transaction processing
- Service-oriented
- Calm demeanor
- Positive and professional
- Patient scheduling
- Office administration
- Patient registration
- HIPAA compliance
- Microsoft office
- Appointment setting
- Reminder calls
- Appointment management
- Insurance verification
- HIPAA guidelines
- Payment collection
- Patient relations
- Electronic medical records
- Records management
- Paperwork coordination
- Documentation
- Workflow optimization
- Mail management
- Record processing
- Point-of-sale system
- Typing and filing
- Problem-solving
- Computer proficiency
- Collaboration and teamwork
- Time management
- Critical thinking
- Organization and time management
- Adaptable and flexible
- Documentation and recordkeeping
- Office management
- Data management
- Inventory management
Timeline
Medical Receptionist
Abundant Life Care Clinic
07.2023 - 10.2024
Shift Supervisor
CVS Pharmacy
01.2021 - 10.2023
Office Assistant
BlackRock Center for the Arts
05.2019 - 08.2019
Cashier
Ross Dress for Less
05.2018 - 01.2020
High School -
Perry Hall High School
Associate of Arts - General Studies
The Community College of Baltimore County
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