Lois Clifford
NJ
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Arevalo Trucking through expert problem-solving and active listening. Skilled in data entry and computer proficiency, adept at transforming high-stress situations into positive outcomes, resulting in increased loyalty and repeat business. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Professional Property Appraisers
06.2023 - Current
- Handled customer inquiries and questions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Scheduling appointments accordingly and data entry.
Case Manager
Pioneer Credit Recovery
04.2022 - 03.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between tax payers and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case notes, mailing, filing and or faxing correct paper work.
- Educated tax payers on available programs, benefits, and services, empowering them to make informed decisions.
- Managed up to 200 cases, 80 incoming calls, daily emails and faxes per day.
Customer Service Representative
Arevalo Trucking
05.2017 - 11.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Kept detailed records of dispatch activities in compliance with company policies and regulatory requirements.
- Utilized advanced communication skills to provide clear instructions to drivers, minimizing delays and errors.
- Resolved customer complaints effectively, resulting in increased loyalty and repeat business.
- Ensured timely completion of daily tasks by closely following established schedules and prioritizing workload effectively.
- Maintained open lines of communication between drivers, management, and customers for smoother operations.
- Implemented a tracking system that improved accuracy in monitoring dispatched vehicles and their locations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
Bachelor of Arts -
Saint Peter's University
Jersey City, NJSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Critical Thinking
- Computer Proficiency
Timeline
Customer Service Representative
Professional Property Appraisers
06.2023 - Current
Case Manager
Pioneer Credit Recovery
04.2022 - 03.2023
Customer Service Representative
Arevalo Trucking
05.2017 - 11.2019
Bachelor of Arts -
Saint Peter's University