Disaster Relief Volunteer
AMERICAN RED CROSS
09.2019 - Current
Hi, I’m
Lois Cumming
IT Management
Las Vegas,NV
Summary
Experienced and adaptable Senior IT Project Manager with 20+ years of managing complex projects and programs to deliver exceptional service to clients. Well-versed in financial management and consulting to meet strategic goals and objectives. Detail-oriented with excellent project building and leadership skills to carry out complex contractual and administrative tasks under tight deadlines with confidence and enthusiasm. Engaging, personable and skilled at managing key milestones across high-performance teams.
Work History
AMERICAN RED CROSS
Disaster Relief Volunteer
09.2019 - Current
Job overview
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Assisted with COVID-19 immunizations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule
LORETO BAY (BAJA CALIFORNIA SUR) HOMEOWNERS ASSOCIATION
Loreto Bay Homeowners Association
01.2009 - 01.2016
Job overview
- Led disaster planning for Loreto Bay
- Organized and implemented committee structure to increase homeowner participation and ensure development's success. Committees included: Communications, Delinquency Solutions, Legal, Rules and Regulations, Contracts, and Community Planning.
- Developed Requests for Proposals (RFPs), contracts and hired contractors to maintain pools, trash pick-up, landscaping, repair sewers, and assist with legal matters.
- Worked on creating Managing Agent contract
- Elected and served on Board of Directors for Loreto Bay HOA
UNIVERSITY OF BRITISH COLUMBIA
Senior IT Manager
01.2011 - 01.2012
Job overview
- Managed Identity and Access Management (IAM) Team
- Responsible overall leadership of Identity and Access Management functional area including multiple lines of products and services
- Responsible for overseeing development, maintenance, enhancement, upgrades, and production support for existing IAM infrastructure for internal UBC-IT customers, external campus customers, and other universities across province
- Developed five-year IAM Roadmap and budget
- Developed RFP for purchasing IAM toolset to improve UBC’s security.
UNIVERSITY OF BRITISH COLUMBIA
Information Systems Manager
01.2008 - 01.2011
Job overview
- Led teams responsible for virtualization of university's core systems infrastructure
- Managed Systems Operations and Systems Architecture team that guided creation of core systems infrastructure for implementing system services and solutions at UBC
- Responsibilities included projects to enhance Virtual Server and Virtual Storage Service offerings, P2V migrations, operational projects for maintaining continuity and improving IT systems infrastructure, systems development, deployment and implementation, ensuring scalability, performance and system integration, developing and maintaining lifecycle and disaster recovery plans.
UNIVERSITY OF BRITISH COLUMBIA
IT Management Consultant
01.2006 - 01.2008
Job overview
- Developed Private Cloud and successfully recruited, realigned and led technical teams to design and implement new Virtual, Cloud Services to reduce costs and increase security for University’s Departments, researchers and staff
- Developed business case for funding projects to develop virtual services, Requests For Proposals (RFP’s) for selecting vendors for hardware and software required for building new virtual infrastructure: virtual networks, virtual firewalls, virtual servers, virtual load balancers and virtual storage
- Developed mutually beneficial, close working partnerships with vendors to reduce infrastructure costs for UBC and partner universities in BC
- Created Systems Architecture team
- Developed Requests for Proposals (RFP’s) and selected vendors for building virtual infrastructure (Servers, Load Balancing, SAN equipment)
- Oversaw Data Protection and Disaster Recovery planning
- Project managed Virtual Firewall, Virtual Server, Virtual Load Balancing and San Services projects
- Oversaw completion of P2V Migration Projects, including Oracle database servers, to achieve 100% Virtualisation for mission critical systems at university.
COAST MOUNTAIN BUS, TRANSLINK
Senior Project Manager Consultant
01.2006 - 06.2006
Job overview
- Reviewed, implemented and executed changes to infrastructure projects required to expand transportation services leading up to Vancouver Olympics
- Identified plans and resources required to meet project goals and objectives.
- Managed and oversaw junior project managers, delegating tasks for timely execution
- Trained junior project managers to follow PMO methodology to ensure their project deliverables for more than 300 projects were on time and on budget.
OKANAGAN PARTNERSHIP SOCIETY, UBC
Project Management Consultant
01.2005 - 12.2005
Job overview
- Prepared Feasibility Study and Business Plan for developing advanced fiber-optic network backbone to connect colleges, hospitals, schools districts and other public sector organizations throughout the Okanagan region to UBC's research and education partners nationally and internationally, via BCNET’s Transit Exchange
- Documented requirements from Okanagan municipalities, school districts, health authorities, research organizations, for connecting to CANARIE research network
- Developed a strategic action plan for public sector organizations in the Okanagan to build network backbone to improve broadband access, support their disaster planning and reduce costs.
PUBLIC SERVICE AGENCY BC GOVERNMENT
Project Management Consultant
01.2004 - 12.2004
Job overview
- Implemented BC Government’s Corporate Mentoring Program for all levels of management staff
- Established and coordinated ADM-level Steering Committee, Project Working Committee composed of HR Managers representing their ministries, and cross-government project teams
- Managed System Administration and support for 550 mentors and protégés participating in the Corporate Mentoring Program.
MINISTRY OF CHILDREN AND FAMILIES, B.C. GOVERNMENT
Project Management Consultant
01.2000 - 01.2004
Job overview
- Managed STEP 1 Project, which upgraded Ministry’s technical infrastructure, including networks, cabling, computing systems and trained 5400 staff in 265 offices throughout BC
- Tracked STEP1 Project progress and monitored deliverables as green screen terminals were replaced with computers and computer training was provided for Ministry professional staff (Social Workers, Mental Health and Youth Justice staff)
- Implemented web-based application to support Ministry’s mentoring program
- Participated in Strategic IM/IT planning, initiating and developing strategic e-government systems to shift practices to integrated client-centered programs (Contract Management, Integrated Case Management).
WORKERS COMPENSATION BOARD OF BC (WORKSAFE BC)
Client Services Manager
03.1993 - 12.1999
Job overview
- Managed Workers’ Compensation Board offices in Victoria, Nanaimo, Courtenay, Abbotsford and Coquitlam (HR/LR, Finance, Facilities, Client Service, Appeals) as systems and organizational changes were being implemented
- Coached and mentored integrated case management teams consisting of Case Managers, Vocational Rehabilitation Consultants, Doctors, Psychologists, and Nurses as new business processes were being put into practice.
- Interacted with clients on regular basis to quickly alleviate issues and conduct Manager Reviews of decisions made on injured worker's claims.
WORKER’S COMPENSATION BOARD OF BC (WORKSAFE BC)
E-File Project Manager
01.1993 - 01.1999
Job overview
- Managed teams working on designing and implementing E-File Project; electronic file system built to streamline business processes, support new integrated case management practices and improve customer service and operational performance
- Recruited, supervised, coached and mentored high performance team of business experts to assist with all facets of E-File Project: conceptual design, business testing, building Helpfiles, system documentation and training, change management
- Managed SWAT team consisting of subject matter experts, to train employees as E-File system was implemented in 14 offices throughout Province of BC
- Worked with large project teams to continue to develop and enhance E-File system to incorporate Case Management processes.
BEAVER FOODS
Management Consultant
11.1989 - 01.1993
Job overview
- Updated food service operations at Simon Fraser University, Capilano College, Science World and Workers’ Compensation Board of B.C.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Prepared business plans, recruited and trained employees, re-designed facilities and updated accounting and inventory systems.
SHAUGHNESSY, CHILDREN'S AND GRACE HOSPITAL
Healthcare Manager
01.1986 - 12.1989
Job overview
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Managed catering, cafeterias and distribution of approximately 9,000 meals per day for patients, staff, visitors, Meal-On-Wheels recipients and private hospital accounts
- Managed various food service operations at UBC (catering, cafeterias, residences, production kitchen), strategic planning, HR/LR, department budgets, facilities, client service, training, marketing and implementing point-of-sale systems
- Worked on project teams alongside senior health care administrators from a variety of departments to: update and document policies required for Hospital accreditation, plan and execute building of new hospital (George Derby) designed for veterans, and to amalgamate Shaughnessy Hospital with B.C.'s University Hospital
- Supervised more than 300 full and part-time food service employees
Education
University of Nevada, Las VegasLas Vegas, NV
Master of Science from Emergency And Crisis Management
05.2023
University Overview
- 4.0 GPA
- Relevant Coursework: FEMA IS Certificates & CERT Training
- Professional Development: Experience designing and evaluating Emergency Exercises
City UniversityBellingham, WA
MBA from Accounting, Healthcare Management
09.1990
University of British ColumbiaVancouver, B.C.
Bachelor of Arts from Home Economics, Food And Nutrition
05.1986
Skills
- Creative thinking and organizational skills
- Demonstrates values and ethics in personal behavior
- Management skills (Action, People and Financial Management) managing multiple projects
- Effective listening, mentoring and coaching skills
- Decision making and negotiating skills
- Deliverables coordination and timely project completion
- Workflow planning and project documentation
- Process Improvement Initiatives
- Emergency Preparedness and Emergency Exercise Design
Additional Information
- Crisis and Emergency Risk Communication (CERC) Training, The Centers For Disease Control And Prevention (CDC) WB4088R
- Community Emergency Response Team (CERT) Program Certificate Of Achievement
Certification
- Diversity Awareness Course, FEMA IS-20.22
- Civil Rights and FEMA Disaster Assistance, FEMA IS-21.22
- An Introduction To Exercises, FEMA IS-120.C
- How To Be An Exercise Evaluator, FEMA IS-130.A
- Exercise Design and Development, FEMA IS-139.A
- Fundamentals of Emergency Management, FEMA IS-230.E
- Leadership and Influence, FEMA IS-240.
- Decision Making and Problem Solving, FEMA IS-241.C
- Planning For The Needs Of Children In Disasters, FEMA IS-366.A
- Including People With Disabilities & Others With Access and Functional Needs In Disaster Operations, FEMA IS-368
- Introduction To Individual Assistance, FEMA IS-403
- Mass Care/Emergency Assistance Overview, FEMA IS-405
- Religious And Cultural Literacy And Competency, FEMA IS-505
- Community Cybersecurity Information Sharing Integration, FEMA MGT-478
- Local Volunteer And Donations Management, FEMA G-288
- Management Of Spontaneous Volunteers In Disasters, FEMA G489
Timeline
Senior IT Manager
UNIVERSITY OF BRITISH COLUMBIA
01.2011 - 01.2012
Loreto Bay Homeowners Association
LORETO BAY (BAJA CALIFORNIA SUR) HOMEOWNERS ASSOCIATION
01.2009 - 01.2016
Information Systems Manager
UNIVERSITY OF BRITISH COLUMBIA
01.2008 - 01.2011
IT Management Consultant
UNIVERSITY OF BRITISH COLUMBIA
01.2006 - 01.2008
Senior Project Manager Consultant
COAST MOUNTAIN BUS, TRANSLINK
01.2006 - 06.2006
Project Management Consultant
OKANAGAN PARTNERSHIP SOCIETY, UBC
01.2005 - 12.2005
Project Management Consultant
PUBLIC SERVICE AGENCY BC GOVERNMENT
01.2004 - 12.2004
Project Management Consultant
MINISTRY OF CHILDREN AND FAMILIES, B.C. GOVERNMENT
01.2000 - 01.2004
Client Services Manager
WORKERS COMPENSATION BOARD OF BC (WORKSAFE BC)
03.1993 - 12.1999
E-File Project Manager
WORKER’S COMPENSATION BOARD OF BC (WORKSAFE BC)
01.1993 - 01.1999
Management Consultant
BEAVER FOODS
11.1989 - 01.1993
Healthcare Manager
SHAUGHNESSY, CHILDREN'S AND GRACE HOSPITAL
01.1986 - 12.1989
University of Nevada, Las Vegas
Master of Science from Emergency And Crisis Management
City University
MBA from Accounting, Healthcare Management
University of British Columbia
Bachelor of Arts from Home Economics, Food And Nutrition
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