Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lois Duncan

Ft. Washington,MD

Summary

Knowledgeable and dedicated Intake Customer Service Counselor with strong background providing customer satisfaction. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients/customers. Articulate, energetic and results-oriented. Committed to maintaining professional communication with clients/customers. Proven multitasking abilities. Certified Licensed Mediator (Virginia).

Overview

14
14
years of professional experience

Work History

Front Office Customer Service Intake Counselor

Fairfax County Government
01.2010 - 09.2022
  • Greeted clients and responded to inquiries, requests and issues.
  • Addressed legal issues such as abuse and neglect.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Hotel Front Desk Clerk

Clarion Hotel
10.2009 - 05.2010
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.

Medical Data Entry Clerk

Duke University Medical Hosptal
10.1983 - 08.1984
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Received incoming calls from patients, nurses and doctors via patient panel.

Education

Bachelor of Arts - Communications

North Carolina A & T State University
Greensboro, NC
05.1982

Skills

Certified Licensed Mediator Virginia

Timeline

Front Office Customer Service Intake Counselor

Fairfax County Government
01.2010 - 09.2022

Hotel Front Desk Clerk

Clarion Hotel
10.2009 - 05.2010

Medical Data Entry Clerk

Duke University Medical Hosptal
10.1983 - 08.1984

Bachelor of Arts - Communications

North Carolina A & T State University

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Lois Duncan