Lois Galindo
El Paso,TX
Summary
I have a proven record of success working individually and as a team member, in the development, application, and promotion of educational products and services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Senior Education Solution Specialist
SMART Technologies
08.2023 - Current
- Created and Facilitated Cold Calling training for expansion of duties for existing partnership.
- Co-Facilitated Outreach onboarding for Field Sales Team in Territory.
- Created cold outreach sequences that resulted in increased pipeline and adoption.
- Implemented strategy to reduce churn for software resulting in 20% increase of renewals.
- Enhanced collaboration with cross-functional teams, resulting in higher quality deliverables and increased customer satisfaction.
- Identified opportunities for continuous improvement, implementing changes that led to measurable enhancements in performance metrics.
- Developed and maintained strong relationships with key stakeholders, fostering trust and ensuring successful solution implementation.
- Conducted comprehensive market research to identify emerging trends and incorporate them into innovative solutions for clients.
- Managed complex projects from inception to completion, ensuring timely delivery while adhering to budget constraints.
- Mentored junior team members, providing guidance on best practices and fostering professional growth within the organization.
- Led regular meetings with internal teams to review progress against goals, address challenges, and devise effective strategies for success.
- Consistently exceeded sales targets by cultivating a deep understanding of client needs and positioning products as optimal solutions for their unique challenges.
Inside Account Manager
SMART Technologies
06.2022 - Current
- .Built relationships with end customers, partners and community to establish long-term business growth.
- Achieved sales goals, churn and provisioning targets by cultivating and securing new customer relationships and developing trust with existing customers.
- Implemented systems and procedures to increase sales, while consistently exceeding KPI's
- Compiled and analyzed data to determine best approaches to improve sales and performance resulting in 23% increase of closed opportunities.
- Lead 5 to 20 Discovery Meetings weekly utilizing counselor sales tools.
- Provided 5 to 10 product demos weekly to show potential customers benefits and advantages of SMART Hardware and software.
- Boosted software sales revenue by 18% while implementing effective account management strategies and identifying cross-selling opportunities.
- Increased customer satisfaction by maintaining strong relationships with clients and addressing their concerns promptly.
- Enhanced profitability by increasing pipeline by 20%, collaboratively with marketing to develop and implement sales strategies.
- Received Coffee is for Closers award.
- Received Rising Talent award.
- Utilized CRM software Salesforce and HubSpot to track client interactions, ensuring timely responses and appropriate escalation when necessary.
- Actively participated in trade shows and networking events, generating leads and promoting brand awareness among potential clients.
- Maintained regular communication with existing clients while actively seeking out new business opportunities.
Outbound SDR
SMART Technologies
08.2020 - Current
- Worked professionally with cross functional team members to develop and execute North America Software plan resulting in 30% increase in leads and 10% increase in pipeline.
- Developed and facilitated training materials for onboarding of 8 team members.
- Implemented Change Management protocols to evaluate possible tools to achieve results.
- Collaborated with Marketing, Learn and Adopt to Develop Edutainment-Social media Live highlighting features of Software.
- Consistently met or exceeded performance metrics, contributing to overall company growth and success.
- Streamlined work processes through effective communication with colleagues and supervisors, resulting in improved efficiency across departments.
- Addressed customer inquiries professionally and promptly, delivering exceptional after-sales support that fostered loyalty among clients.
Solutions Development Rep-Software
SMART Technologies
12.2020 - Current
- Built relationships with customers and community to establish long-term business growth.
- Consistently exceeded sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated with internal and external stakeholders to develop SMART UX for Outreach implementation.
- Evaluated and Implemented use of Zoominfo to expedite processes of adding prospects to CRM resulting in increased efficiency in prospecting while increasing number of prospects by 35% YOY.
- Collaborated with Pod members to clean and maintain integrity of CRM records while developing best practices.
Recruiting Manager /Trainer
Girl Scouts of The Desert Southwest
01.2012 - 01.2019
- Promotion of volunteer enrollment and training.
- Increased number of volunteer by 286%
- Increased Volunteer Training completion to from 37% to 100% within 18 months.
- Improved recruitment efficiency by streamlining processes and implementing innovative sourcing strategies.
- Increased volunteer retention rates by designing comprehensive onboarding and mentoring programs for new volunteers.
- Facilitated training sessions for volunteers on best practices and safety.
English Instructor
Upward Bound -University Of Texas At El Paso
01.2008 - 01.2013
- Developed curriculum and Analyzed effectiveness.
- Created a student centered, hands on learning experience for freshman and sophomore ELA.
- Looked at student testing data and compared it to new and past curriculum.
- Designed detailed plans to help teachers introduce new technology into classrooms.
- Improved classroom engagement by implementing interactive teaching techniques and hands-on learning experiences.
- Developed student comprehension by incorporating visual aids, multimedia presentations, and group activities.
- Enhanced overall student success with personalized feedback, constructive criticism, and one-on-one tutoring sessions.
- Cultivated a positive learning environment by fostering open communication, mutual respect, and active listening skills among students.
- Increased student participation in class discussions by creating thought-provoking prompts and encouraging diverse perspectives.
- Strengthened critical thinking abilities by challenging students to analyze complex texts and articulate well-supported arguments.
- Assessed individual progress through regular quizzes, tests, essays, and oral presentations, ensuring timely feedback for improvement.
- Collaborated with colleagues to develop cross-curricular projects that enriched the overall educational experience for students.
- Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
- Managed classroom behavior effectively by establishing clear expectations and consistently enforcing rules while maintaining a respectful atmosphere.
- Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Developed interesting lectures and educational activities to maximize learning within classroom.
- Developed lesson plans and adapted curriculum to meet individual needs of students
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Selected and prepared educational resources, taking account of students' interests and cultural backgrounds.
- Improved student performance by defining clear goals and communicating performance metrics.
- Conducted intensive summer courses in analysis of English texts.
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
Education
Master of Education - Instruction –Educational Technology
The University of Texas At El Paso
El Paso, TXMaster of Business Administration - Management And Marketing
University of Texas At El Paso
Bachelor of Arts - Psychology, Business Administration’
The University of Texas At El Paso
El Paso, TXSkills
- Territory Management
- Opportunity Management
- New Business Development
- Product Demonstration
- Customer Success
Timeline
Senior Education Solution Specialist
SMART Technologies
08.2023 - Current
Inside Account Manager
SMART Technologies
06.2022 - Current
Solutions Development Rep-Software
SMART Technologies
12.2020 - Current
Outbound SDR
SMART Technologies
08.2020 - Current
Recruiting Manager /Trainer
Girl Scouts of The Desert Southwest
01.2012 - 01.2019
English Instructor
Upward Bound -University Of Texas At El Paso
01.2008 - 01.2013
Master of Education - Instruction –Educational Technology
The University of Texas At El Paso
Master of Business Administration - Management And Marketing
University of Texas At El Paso
Bachelor of Arts - Psychology, Business Administration’
The University of Texas At El Paso
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