Lois Giles
Roseland,VA
Summary
Accountable Residential Program Manager handling multiple tasks in fast-paced environments while remaining calm and composed. Smart individual knowledgeable in regulations and rules that promote quality home environments. Committed to every resident's well-being through assurance nutritious meals, self-development initiatives and appropriate recreational activities. Committed Residential Program Manager with exceptional reliability and drive to contribute to positive outcomes for individuals. Hardworking employee skilled in promoting supportive, caring environment for residents. Compassionate and driven House Manager with excellent communication and problem solving abilities. Highly effective at supervising activities and individuals.
Overview
24
24
years of professional experience
Work History
Residential Manager
The Arc Of The Piedmont
04.2002 - Current
- Devised and implemented patient and resident care plans, programs, policies and procedures.
- Used Windows 10 to maintain resident database of personal information, repairs and lease agreements.
- Reported and documented maintenance requests and scheduled appropriate services.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Kept properties in compliance with local, state and federal regulations.
- Coordinated appointments and Medications
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
- Collaborated with residential team to maximize effective and efficient operations.
- Developed, implemented and monitored residential policies and procedures.
- Helped develop and implement programs to foster community growth and development.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Developed and maintained relationships with parents to promote positive living environment for students.
- Supervised student employees and provided feedback on performance.
Customer Service Representive
Allstate Insurance Company
Amherst, Virginia
1999 - 2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Nelson County High School
Lovingston, VA05.1977
Skills
- Terms Explanation and Enforcement
- Social Perception
- Critical Thinking
- Supporting Daily Living Needs
- Staff Management
- First Aid
- Scheduling Medical Appointments
- Complaint Reviews
- Medication Administration
- Microsoft Office
Timeline
Residential Manager
The Arc Of The Piedmont
04.2002 - Current
Customer Service Representive
Allstate Insurance Company
1999 - 2022
High School Diploma -
Nelson County High School
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