Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lois Hagen

Provo,UT

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Shift Leader/Asst. Manager

Pizza Hut
09.2022 - Current
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Asst. Manager

Taco Bell Restaurant
03.2020 - 08.2022
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Freight Manager/ Asst.Manager

Dollar Tree Inc.
08.2018 - 05.2022
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed and maintained knowledgeable and productive team of employees.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • unload deliveries and stocked shelves
  • open and closed store daily
  • count cash and closed cashout along with all paperwork or entry on store pc
  • managed vendors

Education

GED -

AIBT Institute
Tucson, AZ
08.1988

Skills

  • Production Reporting
  • Customer Service Management
  • Drawer Assignments
  • Inventory Counts
  • Team Motivation
  • POS System Operation
  • Safety Processes and Procedures
  • Team Leadership
  • Positive Attitude

Timeline

Shift Leader/Asst. Manager

Pizza Hut
09.2022 - Current

Asst. Manager

Taco Bell Restaurant
03.2020 - 08.2022

Freight Manager/ Asst.Manager

Dollar Tree Inc.
08.2018 - 05.2022

GED -

AIBT Institute
Lois Hagen