LOIS HANUSCH
Belton,TX
Summary
Dynamic Center Store Manager at Casey's with a proven track record in operational efficiency and employee training. Enhanced customer satisfaction through exceptional service and effective problem-solving. Skilled in inventory management and fostering teamwork, I consistently drove performance improvements while cultivating a positive work environment.
Overview
24
24
years of professional experience
Work History
Center Store Manager
Casey's
Temple, TX
08.2015 - Current
- Supported management of daily store activities while maintaining compliance with company standards.
- Contributed to restocking processes to maintain inventory.
- Resolved customer issues efficiently, ensuring high satisfaction levels.
- Worked with team to uphold cleanliness and organization standards in store.
- Mastered point-of-sale systems to ensure precise transaction processing.
- Completed training programs to advance skills in product knowledge and customer engagement.
- Contributed to promotional displays, enhancing visibility of key products within the store.
- Maintained focus on customer satisfaction amidst changing priorities.
- Enhanced customer satisfaction by promptly and professionally addressing concerns.
- Lowered inventory discrepancies through vigilant oversight and management of perishable goods.
- Mentored new employees on company policies, procedures, and best practices to ensure a well-trained workforce.
- Increased customer satisfaction with exceptional service, addressing concerns promptly and professionally.
- Cultivated a supportive workplace by encouraging cooperation and acknowledging achievements.
- Streamlined order processes for increased efficiency in product replenishment and delivery.
- Provided assistance to colleagues to enhance team collaboration.
- Addressed potential hazards immediately to maintain a safe store environment.
- Streamlined team member schedules to ensure high productivity and excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Led team training sessions to enhance productivity and performance metrics.
- Resolved issues with challenging customers to support junior staff and ensure high-quality service.
- Organized work schedules considering peak hours and staff competencies.
- Ensured timely intervention in cases of repeated punctuality concerns to prevent habit formation.
- Recognized individual employee strengths and started mentoring initiative to enhance weaker areas.
- Utilized dynamic communication skills to build enduring client connections.
- Supervised daily cash imbalances, inventory depletions, and drive-off occurrences.
- Conveyed comprehensive reports of issues to executive team.
Administrative Assistant
Tex Med Home Health
Killeen, TX
11.2016 - 04.2017
- Managed scheduling and coordination of patient appointments, enhancing operational efficiency.
- Assisted with medical record management, ensuring compliance with HIPAA regulations.
- Provided administrative support to healthcare professionals, facilitating streamlined communication within the team.
- Maintained inventory and ordered office supplies, optimizing resource availability for daily operations.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Patient Service Specialist
Scott & White Memorial Hospital: Cancer Center
Temple, TX
12.2001 - 04.2012
- Supported management of daily store activities while maintaining compliance with company standards.
- Contributed to restocking processes to maintain inventory.
- Resolved customer issues efficiently, ensuring high satisfaction levels.
- Worked with team to uphold cleanliness and organization standards in store.
- Mastered point-of-sale systems to ensure precise transaction processing.
- Completed training programs to advance skills in product knowledge and customer engagement.
- Contributed to promotional displays, enhancing visibility of key products within the store.
- Maintained focus on customer satisfaction amidst changing priorities.
- Enhanced customer satisfaction by promptly and professionally addressing concerns.
- Lowered inventory discrepancies through vigilant oversight and management of perishable goods.
- Mentored new employees on company policies, procedures, and best practices to ensure a well-trained workforce.
- Increased customer satisfaction with exceptional service, addressing concerns promptly and professionally.
- Cultivated a supportive workplace by encouraging cooperation and acknowledging achievements.
- Streamlined order processes for increased efficiency in product replenishment and delivery.
- Provided assistance to colleagues to enhance team collaboration.
- Addressed potential hazards immediately to maintain a safe store environment.
- Streamlined team member schedules to ensure high productivity and excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Led team training sessions to enhance productivity and performance metrics.
- Resolved issues with challenging customers to support junior staff and ensure high-quality service.
- Organized work schedules considering peak hours and staff competencies.
- Ensured timely intervention in cases of repeated punctuality concerns to prevent habit formation.
- Recognized individual employee strengths and started mentoring initiative to enhance weaker areas.
- Utilized dynamic communication skills to build enduring client connections.
- Supervised daily cash imbalances, inventory depletions, and drive-off occurrences.
- Conveyed comprehensive reports of issues to executive team.
Education
High School Diploma - Marketing
Belton High
Belton, TX05.1995
Skills
- Shelf stocking
- Operational efficiency
- Employee training
- Workload management
- Visionary leadership
- Cultural awareness
- Technical aptitude
- Results-oriented
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Effective leader
- Staff training/development
- Task prioritization
- Employee motivation
- Self motivation
- Customer relationship management
- Interpersonal skills
- Conflict resolution
- Inventory tracking and management
- Professionalism
- Staff management
- Interpersonal communication
- Scheduling
- Hiring and onboarding
- Schedule management
- Staff training
- Inventory control
- Time management abilities
- Inventory management
- Training management
- Crisis management
- Sales tracking
- Payroll administration and timekeeping
- Performance improvements
- Professional demeanor
- Problem-solving aptitude
- Records organization and management
- Delegation
- KPI tracking
- Data management
- Sales management
Timeline
Administrative Assistant
Tex Med Home Health
11.2016 - 04.2017
Center Store Manager
Casey's
08.2015 - Current
Patient Service Specialist
Scott & White Memorial Hospital: Cancer Center
12.2001 - 04.2012
High School Diploma - Marketing
Belton High