- Baking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Strategy Games
- Learning new cooking techniques and expanding my culinary skills
- Food Tourism
- Engaging in food photography and sharing culinary creations on social media
- I like working with my hands and fixing things
Lois Hargenrader
Ypsilanti,MI
Summary
Proven to excel in high-pressure environments, I leveraged my product knowledge and empathy at Blue Pearl Vet Emergency Room to enhance customer satisfaction and drive repeat business. Skilled in data entry and customer relations, I consistently exceeded performance metrics, demonstrating a goal-oriented mindset and a knack for problem resolution.
I am looking for a job to fill in time off. I work three twelve hour days (sometimes more) but I'm looking to enhance my time off with a job that I also enjoy, but one that I am not the lead "dog." I'm willing to work hard - as hard as needed, I love a challenge but I'm looking for a totally different job than the one I currenly have now.
Overview
15
15
years of professional experience
Work History
CSR, Sales
Blue Pearl Vet Emergency Room
10.2019 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. Such as STAT situations.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices. Training incoming staff members in our ways and the Blue Pearl practices and expiation.
- Served customers with knowledgeable, friendly support at every stage of their beloved pets treatment or even if need be euthanasia.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions. Counting cash drawers, making deposits and filling out EOD - end of day sheets for our corporate offices.
Waitress
Leo's Coney Island Saline
02.2010 - 10.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Knowing proper food handling techniques, preparations and clean up is essential at this stage.
- I even prepared food - so food handling and storing food in the proper way was essential for this job.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers. Preforming banking duties, such as counting in and out drawers - balancing them and getting cash as needed
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Clerk
Huron Valley Humane Socity
07.2015 - 09.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory. As I was later tasked with ordering for our small clinic store.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Education
Bachelor of Arts - History, Sign Language/Sign Interperting / Teachin
Madonna University
36600 Schoolcraft Rd, Livonia, MI 4815007.2009
Skills
- Cross-Selling during high and very intense situations
- Goal-oriented mindset
- Product Knowledge Expertise
- Customer Relations
- Sales closing
- Spreadsheets
- Problem Resolution
- Multi-line phone talent
- Call Center Operations
- Data entry proficiency
- Empathy and patience
- Performance Tracking
Interests
Timeline
CSR, Sales
Blue Pearl Vet Emergency Room
10.2019 - Current
Clerk
Huron Valley Humane Socity
07.2015 - 09.2019
Waitress
Leo's Coney Island Saline
02.2010 - 10.2019
Bachelor of Arts - History, Sign Language/Sign Interperting / Teachin
Madonna University
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