Lois Hartley Smith
Lawrenceburg,KY
Summary
Driven and decisive Human Resources Professional offering 20+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
28
28
years of professional experience
Work History
Assistant Store Manager
Talbots
Simpsonville, KY
01.2022 - Current
- Responsible for managing the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitors sales activities to ensure that customers receive satisfactory service and quality goods.
- Develops strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervises a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Part Time Seasonal Sales Associate
Kohl's
Frankfort, KY
10.2021 - 01.2022
- Responsible for Greeting customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
Volunteer/Volunteer Program Coordinator
Kentucky Historical Society
Frankfort, KY
12.2015 - 02.2019
- Responsible for managing all aspects of Volunteer Program.
- Developed and implemented program activities according to established goals and objectives.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Maintained up-to-date records related to program activities.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
Human Resources Generalist
Kentucky Community and Technical College Systems
Versailles, KY
08.2016 - 10.2016
- Responsible for recruitment, HRIS administration, salary and benefits administration, employee relations and other projects as assigned.
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
District Recruiter/Trainer
ALLIED BATON SECURITY SERVICES
Louisville, KY
12.2015 - 06.2016
- Responsible for recruiting and training security officers for clients in KY and IN.
- Advised management on the selection process for new hires, including legal considerations.
- Maintained up-to-date knowledge of industry trends in terms of recruitment practices.
- Built relationships with professional associations, diversity networks, and other affinity groups to increase awareness of job opportunities within the organization.
Human Resources Manager
SOUTHERN DELI HOLDINGS/McAlister’s
Charlotte, NC
09.2014 - 02.2015
- Responsible for recruitment, HRIS administration, salary and benefits administration, employee relations and other projects as assigned
- Headed day to day human resources activities for field locations
- Oversaw mass recruitment project due to 15 new store openings
- Designed and implemented Employee Culture Survey and Exit interviews.
- Developed and implemented recruitment strategies to attract qualified candidates.
Recruiter/HRIS Administrator
TALENT BRIDGE/TOLT SOLUTIONS
Charlotte, NC
04.2014 - 07.2014
- Provides custom IT solutions with clients in the retail industry
- Responsible for recruitment, HRIS administration, salary and benefits administration, Worker's Compensation, FMLA and Leave tracking and other projects as assigned.
Onsite Human Resources Supervisor
INSOURCE PERFORMANCE SOLUTIONS/Legrand
Charlotte, NC
12.2012 - 10.2013
- Responsible for recruitment and employee relations, salary and benefits administration, policy interpretation, compliance, training, EEO, ADA, Worker's Compensation and FMLA.
Recruiter/ Human Resources Generalist (Contract)
TRC STAFFING/Bonsal American
Charlotte, NC
06.2012 - 10.2012
- Responsible for assisting the Senior Recruiters with reviewing applications and phone screening candidates
- Developed job descriptions and postings to attract qualified applicants.
- Collaborated with hiring managers to understand position requirements.
- Explained job duties, compensation and benefits to potential candidates and staff.
- Created and maintained positive relationships with hiring managers and HR business partners.
Regional Human Resources Generalist
THE GEO GROUP, INC
Charlotte, NC
04.2008 - 05.2011
- Support role for Field Human Resources Staff in Eastern Region (Texas to East Coast) and liaison between Field and Corporate Human Resources
- Responsible for recruitment, employee relations, salary and benefits administration, policy interpretation, compliance, training, EEO, ADA, Worker's Compensation and FMLA.
Senior Field Human Resources Representative
FEDEX GROUND
Charlotte, NC
03.1999 - 12.2007
- Frontline human resources for facilities in the Carolina Region (NC, SC and VA)
- Responsible for recruitment, employee relations, salary and benefits administration, policy interpretation, compliance and training.
Human Resources Manager
A SOUTHERN SEASON
Chapel Hill, NC
05.1996 - 01.1999
- Responsible for recruitment, employee relations, salary and benefits administration, policy interpretation, compliance, training, EEO, ADA, Worker's Compensation, FMLA and payroll.
Education
Bachelor of Arts - Industrial/Organizational Psychology
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
07-1993
Skills
- HR
- Benefits
- Human Resources
- ADP
- Payroll
- Microsoft Excel
- Powerpoint
- Training
- Customer service
- Microsoft Office
- Project / Program Management
- Change Management
- Human Resources Management
- Benefits Administration
- Employee Orientation
- Performance Management
- Management
- Workers' Compensation
- PeopleSoft
- Recruiting
- ATS
Additional Information
Human Resources, HR Department Startup, Employment Law, FMLA/ADA/EEO/WC, Mediation & Advocacy, Staff Recruitment & Retention, Employee Relations, Salary and Benefits Administration, HR Program/Project Management, Orientation & On-Boarding, Training & Development, Performance Management, HR Policies & Procedures
Assessments
- Association Director/Coordinator Position, Highly Proficient, 08/01/19
- HR: Compensation & benefits, Highly Proficient, 12/01/19
- Medical receptionist skills, Highly Proficient, 01/01/20
- Recruiting, Highly Proficient, 02/01/21
- Customer service fit, Expert, 03/01/21
Timeline
Assistant Store Manager
Talbots
01.2022 - Current
Part Time Seasonal Sales Associate
Kohl's
10.2021 - 01.2022
Human Resources Generalist
Kentucky Community and Technical College Systems
08.2016 - 10.2016
Volunteer/Volunteer Program Coordinator
Kentucky Historical Society
12.2015 - 02.2019
District Recruiter/Trainer
ALLIED BATON SECURITY SERVICES
12.2015 - 06.2016
Human Resources Manager
SOUTHERN DELI HOLDINGS/McAlister’s
09.2014 - 02.2015
Recruiter/HRIS Administrator
TALENT BRIDGE/TOLT SOLUTIONS
04.2014 - 07.2014
Onsite Human Resources Supervisor
INSOURCE PERFORMANCE SOLUTIONS/Legrand
12.2012 - 10.2013
Recruiter/ Human Resources Generalist (Contract)
TRC STAFFING/Bonsal American
06.2012 - 10.2012
Regional Human Resources Generalist
THE GEO GROUP, INC
04.2008 - 05.2011
Senior Field Human Resources Representative
FEDEX GROUND
03.1999 - 12.2007
Human Resources Manager
A SOUTHERN SEASON
05.1996 - 01.1999
Bachelor of Arts - Industrial/Organizational Psychology
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
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