Lois Hobby
Milton,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Office Manager
MRD Home Improvements
Milton, FL
11.2018 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
Assistant Director
Kids Discovery Center
Milton, FL
02.2015 - 11.2018
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Created and maintained reports on operational performance metrics.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Provided guidance to departmental staff in resolving customer complaints.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Conducted training sessions on new processes or products for internal staff members.
- Led weekly meetings with department heads to review progress towards project milestones.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Ensured compliance with safety regulations among all personnel.
- Negotiated contracts with vendors for services rendered or products purchased.
- Established standards of excellence for customer service delivery throughout the organization.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Maintained close relationships with key stakeholders while managing expectations.
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
- Developed department performance goals and methods for achieving milestones.
- Oversaw purchasing and inventory to retain physical assets.
- Generated billing reports to meet strict deadlines.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Provided support in the recruitment and training of new staff members.
- Managed inventory and resources to ensure availability and cost-effectiveness.
- Developed and maintained relationships with external partners and vendors.
- Oversaw the maintenance and updating of organizational databases and records.
- Managed communication between department heads and senior management.
- Supervised junior staff, providing guidance and professional development opportunities.
- Implemented process improvements to increase efficiency and effectiveness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
Education
Childcare Education - Child Development
Radford M. Locklin Technical Center
Milton, FL06-2007
GED -
Milton High School
Milton, FL05-2005
Skills
- Employee Supervision
- Bookkeeping
- Staff Management
- Office Management
- Billing
- Data Entry
- Clerical Support
- Customer Relations
- Scheduling
- Operations Management
- Scheduling and calendar management
References
References available upon request.
Timeline
Office Manager
MRD Home Improvements
11.2018 - Current
Assistant Director
Kids Discovery Center
02.2015 - 11.2018
Childcare Education - Child Development
Radford M. Locklin Technical Center
GED -
Milton High School
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