Summary
Overview
Work History
Education
Timeline
Generic

Lois Kott

Boynton Beach,FL

Summary

Dynamic person with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. Seasoned Sales Representative knowledgeable about selling. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

54
54
years of professional experience

Work History

Sales Representative

Puig Prestige Beauty
01.2000 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.

Cafeteria Worker

Broward Schools
08.1997 - 05.2014
  • Cleaned and sanitized surfaces, tools and equipment.
  • Served food according to temperature, safety and presentation guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Provided exemplary service to students, staff and visitors.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
  • Prepared ingredients and recipe components ahead of time.
  • Tracked meal purchases and accepted payments at cash register.
  • Received and stored incoming supplies according to procedures.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Worked omelet, salad and dessert stations at busy cafeteria.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Established rapport with customers by providing friendly and attentive service.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored dining room inventory and replenished as necessary.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Processed payments for orders and provided customers with change.
  • Provided attentive service and proactively assessed guest needs.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Offered product samples, answered questions and helped customers find items.

CCD Teacher

Catholic Schools
09.1983 - 05.2007
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Graded and evaluated student assignments, papers, and course work.
  • Developed and administered tests for students to measure academic proficiency and understanding.
  • Assisted with organizing religious activities and services.
  • Supported religious leaders in performing various duties.
  • Assisted with fundraising activities.
  • Participated in religious ceremonies and events.
  • Prepared and distributed religious materials.
  • Facilitated worship services, encouraging participation from congregation.
  • Facilitated religious classes and forums.

Secretary

International Longshoremen's Assn
02.1970 - 06.1980
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled daily scheduling tasks and provided administrative support for entire department.

Education

High School Diploma -

James Madison
Brooklyn, NY
06.1972

Timeline

Sales Representative

Puig Prestige Beauty
01.2000 - Current

Cafeteria Worker

Broward Schools
08.1997 - 05.2014

CCD Teacher

Catholic Schools
09.1983 - 05.2007

Secretary

International Longshoremen's Assn
02.1970 - 06.1980

High School Diploma -

James Madison

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