Lois Lawshea
Michigan City
Summary
Dynamic professional with extensive experience in customer service and operations management at IBM. Proven track record in budget management and team coordination, enhancing productivity and customer satisfaction. Skilled in POS systems and adept at resolving complex issues, fostering a collaborative environment to drive success and meet organizational goals.
Overview
54
54
years of professional experience
Work History
Biometrics Technician
Amentum
02.2021 - 09.2023
- Held and grasped applicant's hands to obtain quality fingerprints.
- Greeted applicants and registered them for processing.
- Verified appointments and proper documentation.
- Completed quality biometrics processing, capturing electronic fingerprints, photographs and signatures within established program-wide processing times.
- Reviewed applicants' identification to verify identity against application information.
Production Worker
General Motors Co
01.2016 - 09.2017
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Assembled products according to changing daily work orders and specific customer needs.
Retailer Sales Manager
Tennessee Education Lottery
01.2004 - 04.2006
- Resolved customer complaints in professional and timely manner.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed ten inside sales personnel who worked with five hundred retailers each.
Customer Service Manager
NEC Electronics
08.1987 - 05.1994
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
Administrative Operations Manager
IBM
06.1969 - 01.1984
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
High School Diploma -
Washington High School
South Bend, IN06-1969
Skills
- Customer focus
- Team coordination
- Fingerprint analysis
- Time management proficiency
- Critical thinking
- Attention to detail
- Documentation
Timeline
Biometrics Technician
Amentum
02.2021 - 09.2023
Production Worker
General Motors Co
01.2016 - 09.2017
Retailer Sales Manager
Tennessee Education Lottery
01.2004 - 04.2006
Customer Service Manager
NEC Electronics
08.1987 - 05.1994
High School Diploma -
Washington High School
Administrative Operations Manager
IBM
06.1969 - 01.1984