Lois Lugo-Reich
New Windsor,NY
Summary
A seasoned leader in client inventory and revenue operations, I leveraged strategic leadership and technical implementation skills at Baker & McKenzie to increase billing by 50% in six months. My approach focuses on fostering key relationships, driving cross-functional team success, and implementing innovative solutions to enhance efficiency and profitability.
Overview
29
29
years of professional experience
Work History
Associate Director, Client Inventory Management
Kramer Levin Natalia & Frankel LLP
01.2021 - Current
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Client, Collection and timekeeper rates
- Assisted with conversion and helping identify road blocks with Ebilling.
Revenue Operation Manager
Schultz Roth & Zabel LLP
07.2018 - 01.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Streamlined internal policies and procedures for the Revenue Team in NY & London.
Billing Manager
Baker Mckenzie
03.2014 - 08.2018
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Increased FY18 billing revenue by approximately $40M
- Managed a year-long SAP conversion project (from Elite)
- Assisted in training all team members and created positions within to manage each aspect of the conversion process (I.e. compliance, ebilling, client -intake)
- Managed initiatives related to SAP, pricing and client negotiations.
- Work directly with clients and global management to respond to clients who requested centralization billing from a single office.
Billing & Collection Manager
Proskauer Rose
01.2013 - 01.2014
- Led 25 staff members from Billing & Collection
- Lead e-billing initiative and worked with the various vendors To ensure we met all requirements.
- Facilitated cross-functional initiatives aimed at improving internal communication between collections, sales, and finance departments.
- Reduced delinquency rates through vigilant monitoring and proactive communication with clients.
- Established clear performance expectations for collections staff members, fostering an environment focused on accountability and results-driven action plans.
- Improved billing $78M in 1 year by re-organizing and streamline the ebilling process to improve efficienies Assisted in the development of training materials for newly hired collections representatives, improving departmental performance metrics.
- Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
Billing Manager
Baker & McKenzie
01.2007 - 01.2013
- Enforced and policed the North American Region billing policy
- Increased billing 50% in 6 months by improving the staff with structure and procedures for compliance
- Implemented and streamlined e-billing and all fee arrangements
- SME for the multi-year Financial Service Replacement (FSR)
Billing Supervisor
Kramer Levin Natalia & Frankel
01.1996 - 01.2007
- Supervised 8 billing coordinators.
- Instituted billing and trained staff to use it
- Served as project leader for a conversion from Lawpac to Eltie billing.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
Education
No Degree - Business Management
BMCC
Manhattan, NYSkills
- Strategic leadership
- Key relationship management
- Technical implementation
- Key relationship development
- Performance reviewing
- Multitasking Abilities
- Team building
- Time management abilities
Timeline
Associate Director, Client Inventory Management
Kramer Levin Natalia & Frankel LLP
01.2021 - Current
Revenue Operation Manager
Schultz Roth & Zabel LLP
07.2018 - 01.2021
Billing Manager
Baker Mckenzie
03.2014 - 08.2018
Billing & Collection Manager
Proskauer Rose
01.2013 - 01.2014
Billing Manager
Baker & McKenzie
01.2007 - 01.2013
Billing Supervisor
Kramer Levin Natalia & Frankel
01.1996 - 01.2007
No Degree - Business Management
BMCC
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