Lois Ortiz
Edison,New Jersey
Overview
14
14
years of professional experience
Work History
Instructional Substitute Teacher/Educator
Edison School system
Edison, New Jersey
01.2023 - Current
- Certified Paraprofessional for the Edison School system, grades K-6 and autistic children.
- Assisting students and those who may be struggling with lessons to diverse learning needs with math, reading and additional academics as needed.
Customer Service Representative
DM Productions
11.2021 - 12.2023
- Directly interacted with stores, customers, and associates daily via telephone, email, and chat for Signet Jewelers Companies in the US and Canada.
- Resolved customer issues by following up on orders and answering product knowledge questions, assisted with placing orders for customers, processing returns, repairs, making changes to orders and managing expectations.
- Knowledge of their CRM systems for each company, served to find customers’ sale slips, generating promotional codes layaways, warranties, and diamond bond requests.
- Work from Home as an Independent Contractor
Customer Service Representative
Sykes Corporation
06.2020 - 09.2021
- Customer Service Representative for Sykes clients: Intuit's TurboTax and Intuit's QuickBooks Desktop Programs.
- Accepted incoming calls related to Intuit’s software packages support.
- Assisting with navigating and troubleshooting issues with each program, as well as working closely with high level experts in advising clients with complicated procedures on their specific software issues.
- Seasonal/K12-nationwide confidential online registration program for students from Kindergarten to High School enrollments.
- Entering and confirming personal information on each student and grade levels using K12 online registration program pertaining to each school district and grade level.
Remote Office Assistant
TWG Companies and affiliated Companies
01.2012 - Current
- Personal Assistant to the CEO as well as collaborating with owners and managers of affiliated companies.
- Customer Support, invoicing, billing, creating proposals and databases related to production, construction and fiberglass contracting projects.
- Receiving payments, balancing payments, researching, completing applications and certifications.
- Prepare e-correspondence, contracts, and application forms for each project.
- Remote Office Assistant
Timeline
Instructional Substitute Teacher/Educator - Edison School system
01.2023 - Current
Customer Service Representative - DM Productions
11.2021 - 12.2023
Customer Service Representative - Sykes Corporation
06.2020 - 09.2021
Remote Office Assistant - TWG Companies and affiliated Companies
01.2012 - Current