Lois Orzechowski
Jacksonville,FL
Summary
Detail-oriented dispatcher with 3 years of experience in transportation and logistics, specializing in scheduling and optimizing routes for efficiency. Proven ability to manage driver teams and maintain communication to ensure timely deliveries. Skilled in utilizing GPS tracking systems and data entry for accurate record-keeping. Committed to enforcing safety regulations and enhancing customer service in fast-paced environments. Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Dispatcher
Kelly's Temp Services
04.2025 - Current
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Tracked and monitored vehicle performance and maintenance.
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
Dispatcher (Transportation and Material Moving)
Student Transportation Inc
06.2024 - 02.2025
- Enforce+safety+rules+and+regulations.
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for recordkeeping purposes
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Dispatcher/Data Entry Clerk
Stellar Transport
11.2023 - 01.2024
- Coordinated and scheduled non-emergency medical transport services for patients, ensuring timely pick-up and drop-off
- Maintained accurate records of patient information, including medical conditions, special needs, and transportation preferences
- Communicated effectively with healthcare providers to obtain necessary documentation and ensure compliance with regulations
- Managed a team of drivers, providing training on safety protocols and customer service standards
- Developed strong relationships with healthcare facilities to secure contracts for non-emergency medical transport services
- Ensured vehicles were properly maintained and equipped with necessary medical supplies for safe transportation
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Store Manager
CubeSmart Self Storage
02.2022 - 07.2023
- Managed and maintained storage infrastructure, including SAN, NAS, and DAS systems
- Monitored storage performance metrics and conducted regular capacity planning to optimize resource allocation
- Collaborated with cross-functional teams to design and implement storage solutions that met business requirements
- Performed routine maintenance tasks such as firmware upgrades, patch management, and system configuration changes
- Troubleshot storage-related issues by analyzing logs, conducting root cause analysis, and implementing corrective actions
- Worked closely with vendors to evaluate new technologies, negotiate contracts, and procure hardware/software components
- Implemented security measures such as access controls, encryption protocols, and vulnerability assessments for storage systems
- Led migration projects from legacy storage platforms to modernized solutions for improved performance and scalability
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Dispatcher
10 Roads Express
09.2021 - 06.2023
- Coordinated and scheduled the delivery of goods to ensure timely and efficient transportation
- Monitored driver activities, including tracking their locations, ensuring adherence to safety regulations, and providing support as needed
- Maintained accurate records of all shipments, including pickup and delivery times, route details, and any incidents or delays
- Communicated with customers regarding shipment status updates, addressing any concerns or issues promptly and professionally
- Utilized GPS systems and other tracking tools to monitor truck movements in real-time for improved operational visibility
- Optimized routing plans by analyzing traffic patterns, road conditions, weather forecasts, and customer requirements
- Liaised with maintenance teams to schedule regular inspections and repairs for the fleet vehicles to minimize downtime
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Dispatcher
Vertex Logistics, LLC
11.2020 - 06.2022
- Maintained accurate records of all incoming and outgoing shipments, including tracking numbers and delivery confirmations
- Collaborated with warehouse team to prioritize orders based on customer requirements and inventory availability
- Communicated effectively with drivers, providing them with detailed instructions for pick-up and drop-off locations
- Resolved any issues or delays in the shipment process by coordinating with carriers, suppliers, and customers
- Performed regular audits of shipping documents to ensure compliance with company policies and regulatory requirements
- Assisted in training new dispatch clerks on standard operating procedures and best practices
- Monitored driver performance metrics such as on-time deliveries, fuel consumption, and vehicle maintenance records
- Developed strong relationships with carriers/vendors to negotiate favorable rates for shipping services
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate's degree - Business
Penn State
06.2025
High school diploma - Basic Studies
Edon High School
Edon, OH05.1985
Skills
- Efficient data input
- Customer engagement
- Experienced with Microsoft Office applications
- Efficient dispatch management
- Clear communication with drivers
- Optimizing operational processes
- Collaborative decision-making
- Documenting updates
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Dispatcher
Kelly's Temp Services
04.2025 - Current
Dispatcher (Transportation and Material Moving)
Student Transportation Inc
06.2024 - 02.2025
Dispatcher/Data Entry Clerk
Stellar Transport
11.2023 - 01.2024
Store Manager
CubeSmart Self Storage
02.2022 - 07.2023
Dispatcher
10 Roads Express
09.2021 - 06.2023
Dispatcher
Vertex Logistics, LLC
11.2020 - 06.2022
Associate's degree - Business
Penn State
High school diploma - Basic Studies
Edon High School
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