CRM
Lois Orzechowski
Jacksonville ,FL
Summary
Dynamic customer service professional with a proven track record at Kelly Services, excelling in active listening and critical thinking. Enhanced customer satisfaction through process improvements and effective issue resolution. Skilled in data entry and time management, consistently achieving goals while maintaining professionalism in high-pressure situations.
Diligent Customer Service , Data Entry , Dispatch with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kelly Services
04.2024 - Current
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall customer satisfaction.
- Implemented process improvements that streamlined service delivery, reducing response times for customer issues.
- Analyzed customer feedback to identify trends, driving initiatives for service enhancements and improved user experience.
- Collaborated with cross-functional teams to address complex customer concerns, facilitating effective solutions.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
Customer Service Representative
Heath Centre
01.2022 - 01.2024
- Assisted customers in navigating healthcare services and resolving inquiries effectively.
- Utilized electronic health record systems to manage patient information and streamline communication.
- Provided accurate information about health center policies, procedures, and available services.
- Collaborated with healthcare teams to address patient concerns and improve service delivery.
Dispatcher
10Road Express
09.2021 - 08.2023
- Coordinated daily dispatch operations to optimize delivery schedules and routes.
- Monitored vehicle locations using GPS tracking systems to ensure timely deliveries.
- Communicated effectively with drivers to resolve issues and provide real-time updates.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Collaborated with management to enhance customer service standards through effective dispatching strategies.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
Customer Service Representative
CubeSmart
01.2021 - 06.2022
- Adapted quickly to changes in policies and procedures, ensuring compliance with regulations.
- Enhanced patient satisfaction by actively listening to concerns and providing tailored solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
MBA - Business Administration
Penn Foster Career School
Scranton, PA07-2028
GED -
Edon High School
Edon Ohio05-1985
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Time management
- Goal oriented
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hours401k matchPaid sick leaveTeam Building / Company RetreatsCareer advancementCertification
- Certified Flagger - Oct 27,2025 to Oct 27 , 2029
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft
Excel
Opera
Timeline
Customer Service Representative
Kelly Services
04.2024 - Current
Customer Service Representative
Heath Centre
01.2022 - 01.2024
Dispatcher
10Road Express
09.2021 - 08.2023
Customer Service Representative
CubeSmart
01.2021 - 06.2022
MBA - Business Administration
Penn Foster Career School
GED -
Edon High School