Lois Percente
Woodstock,IL
Summary
Committed, dedicated,flexible and hardworking professional, with a wealth of experience. Demonstrated ability to follow projects from conception to completion and the ability to prioritize competing responsibilities and consistently meeting deadline.
Overview
12
12
years of professional experience
1
1
Substitute Teaching Training
1
1
160 Hr. Certificiate TEFL
1
1
40 Hr. Certificate TEYL
1
1
40 Hr. Certificate Teaching English Online
Work History
TEFL Teacher/Tutor to Adults
SPICUS Co., LTD.
03.2020 - Current
- Utilize an online teaching platform and VoIP phone to present thoughtful and engaging lessons.
- Educate students in the basics of English grammar, listening, speaking, vocabulary and business conversational speaking.
- Administer lessons to adult business students five days a week.
- Encourage creative thinking and motivate students by addressing individual strengths and weaknesses based on each lesson performance.
- Prepare student after class reports for students after each class.
- Prepare monthly student performance reports.
- Evaluate and revise lesson plans and course content to achieve student-centered learning.
- Review lesson and devise alternate approaches to presenting lessons to increase student understanding.
TEFL Teacher/Tutor to Students
EF Teacher Services, Inc.
12.2019 - 03.2021
- Utilized online teaching platform to present thoughtful and engaging lessons.
- Administered lessons to students ranging from ages 5 to 14 years old.
- Educated students in the basics of English grammar listening, speaking, vocabulary, and conversational speaking.
- Documented student attendance and progress against goals.
- Prepared student after-class reports for parents after each lesson.
- Maintained accurate and organized records of student's performance daily.
Office Manager
Benefits Designs Group
New York, New York
04.2010 - 12.2018
- Liaison between group members and group insurance providers.
- Conducted monthly meetings to review clients’ re-enrollment, provided feedback, and improved productivity.
- Coordinated training sessions to improve communication with clients when needed.
- Answered client’s questions concerning their medical insurance.
- Employed communication techniques in managing employee problems such as crisis intervention follow-up and client referrals.
- Updated and produced monthly commission statements.
- Made daily bank deposits, as well as the distribution of petty cash (including cashing of petty cash checks).
- Interviewed, hired, and trained new staff members.
- Employed communication techniques in managing employee problems, such as crisis intervention, follow-up, and resolution recommendations.
- Responsible for preparing outgoing mail, utilizing E-Postage, USPS, UPS, and FedEx for the company.
- Placed service calls for facility equipment as needed and for office supplies.
- Responsible for opening and closing the office.
Education
Master of Science - Higher Education Online Teaching
Kaplan University
Chicago, IL03.2014
Bachelor of Science - Communications
Kaplan University
Chicago, IL02.2012
Associate of Arts - Business
University of Phoenix
Tempe, AZ05.2010
Skills
- Student Motivation and Engagement
- Behavioral Skills Development
- Online Teaching
- Food and Beverage Management
- Managing Employee Relations
- Flexible & Adaptable
- Customer Service
- Self-motivated professional
- Good listening skills
- Responsible
- Organization and Time Management
- Conflict Resolution
Certification
Stedi. org.
Substitute Training Skills
TEFL Fullcircle
160 hr. certificate TEFL
40 hr. certificate TEYL
40 hr. certificate Teaching English Online
Timeline
TEFL Teacher/Tutor to Adults
SPICUS Co., LTD.
03.2020 - Current
TEFL Teacher/Tutor to Students
EF Teacher Services, Inc.
12.2019 - 03.2021
Office Manager
Benefits Designs Group
04.2010 - 12.2018
Master of Science - Higher Education Online Teaching
Kaplan University
Bachelor of Science - Communications
Kaplan University
Associate of Arts - Business
University of Phoenix
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