Lois Plarinos
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at improving customer satisfaction ratings through exemplary service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Reliable, motivated and willing to go the extra mile to increase customer satisfaction. Strengths in customer retention with emphasis on positive conflict resolution. Well-developed communication skills with a strong ability to relate to others. Authorized to work in the US for any employer. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Receptionist Administrator
Hobson's Auto Repair
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified visitors' needs to offer solutions and information.
Motel Receptionist
Barefoot Bay Resort & Marina
05.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Customer Service Specialist
HSNi
09.2020 - 05.2022
- I was a work from home customer care specialist
- In my time with HSN I:
- Assisted customers with a warm and professional attitude
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Handled customer inquiries and suggestions courteously and professionally.
Driver
Uber
01.2018 - 03.2020
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Upheld high standards of cleanliness, sanitation, and service.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Transported high-value clients with professionalism and discretion.
Front Desk Supervisor
MARRIOTT
09.2016 - 01.2018
- Supervise and train front desk staff
- Communicate with other departments to make sure things runs smoothly
- Learned Marriott Brand Standards and Rewards Program
- Overseeing Transportation
- Attend weekly Executive Committee meetings
Front Desk Supervisor
BESO DEL SOL RESORT
01.2015 - 09.2016
- Direct performance of staff and follow up with further training when needed
- Prepare daily forecast of expected arrivals and departures
- Skilled in guest conflict resolution
- Work with other departments to assure each guest has the best experience possible
- Recommend top dining and entertainment options for guests in the Dunedin area
- Supervise front desk staff
- Monitor appearance and performance of the front desk staff.
Front Desk Agent
Days Inn Clearwater Central
03.2014 - 01.2015
- Oversaw guest registration, reservations, and other clerical duties, with a focus in quality and courtesy
- Promoted positive guest relations to all individuals approaching the Front Desk
- Referred guests to local restaurants and recommended attractions in the area
- Processed credit card transactions during the checkout process.
Community
Intentional, Participant, Rabbit Hole Farm
06.2012 - 01.2014
- Researched and preformed tasks related to permaculture, animal husbandry, horticulture, and resource trademanagement.
General Manager
Relax Inn and suites
06.2011 - 06.2012
- Recruit, hire, train and retain staff
- Coordinate schedules, payroll and expenses to meet or fall below budget
- Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability
- Pro-actively identify potential guest issues
- Perform associate evaluations, provide coaching and development
- Conduct regular monthly meetings with members of the Front Office and Housekeeping Team to addresscurrent initiatives, projects and long-term goals
- Fostered strong working relationships with all hotel departments
- Served as public relations representative for the hotel.
Sales/Reception Associate
Massage Envy
09.2010 - 03.2011
- Responsibilities included membership sales, general client services, heavy call volume with multi-line phones, and supported therapists with client retention tactics
- Educated customers on product and service offerings
- Offered exceptional customer service to differentiate and promote the company brand.
Education
High School Diploma -
Clearwater High School
Clearwater, FLNo Degree - Computer And Information Sciences
Tampa College
Cosmetology License - Cosmetology
American Institute of Beauty
Largo, FLSkills
- Fee Collection
- Guest Relations
- Office Equipment Maintenance
- Document Retrieval
- Payment Collection
- Client Relations
- Multi-Line Phone Operation
- Document Scanning and Digitization
- Meeting Support
Timeline
Receptionist Administrator
Hobson's Auto Repair
03.2023 - Current
Motel Receptionist
Barefoot Bay Resort & Marina
05.2022 - 03.2023
Customer Service Specialist
HSNi
09.2020 - 05.2022
Driver
Uber
01.2018 - 03.2020
Front Desk Supervisor
MARRIOTT
09.2016 - 01.2018
Front Desk Supervisor
BESO DEL SOL RESORT
01.2015 - 09.2016
Front Desk Agent
Days Inn Clearwater Central
03.2014 - 01.2015
Community
Intentional, Participant, Rabbit Hole Farm
06.2012 - 01.2014
General Manager
Relax Inn and suites
06.2011 - 06.2012
Sales/Reception Associate
Massage Envy
09.2010 - 03.2011
High School Diploma -
Clearwater High School
No Degree - Computer And Information Sciences
Tampa College
Cosmetology License - Cosmetology
American Institute of Beauty
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