Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lois Quintana

Phoenix,AZ

Summary

Driven and adaptable professional with a proven track record of enhancing customer satisfaction and team efficiency across roles at Neighborhood Market Walmart and other reputable companies. Skilled in workplace safety and fostering positive environments, adept at addressing complex challenges and leading by example. Demonstrates exceptional physical stamina and collaborative teamwork abilities, contributing to significant process improvements and inventory management success.

Overview

42
42
years of professional experience

Work History

Grocery Stocker

Neighborhood Market Walmart
10.2018 - 06.2020
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.

DSP1

Valley Life Group Homes
12.2017 - 10.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Retention Agent

Alpha Connect
07.2017 - 12.2017
  • Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
  • Maintained accurate records of all interactions with clients, ensuring consistent follow-up actions were taken when necessary.
  • Enhanced customer loyalty by proactively addressing concerns and providing personalized solutions.
  • Reduced cancellations through empathetic listening, understanding client needs, and offering tailored support.

House Manager

All My Children, Inc
11.1999 - 06.2017
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • (I worked at All My Children and CSK Auto for 5 years.)

Accounts Payable Team Lead

CSK Auto
02.2000 - 04.2005
  • Led team meetings to discuss process improvements, address challenges, and celebrate successes, fostering a positive work environment for all team members.
  • Researched and resolved discrepancies and complex technical accounting issues.
  • Responded efficiently to internal audit inquiries, providing documentation as needed to support compliance efforts within the organization.
  • Coordinated with internal departments to address discrepancies in invoices, purchase orders, or receiving documents promptly to avoid delays in payment processing.

Office Assistant/Billing Clerk

Valdez Transfer, Inc.
11.1978 - 11.1996
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Education

Accounting

LAMSON Business School
Phoenix, AZ
05.1976

General Business

Thunderbird High School
Phoenix, AZ
06.1975

Skills

  • Heavy Lifting
  • Cleaning and sanitizing
  • Workplace Safety
  • Physical Stamina
  • Cash Register Operations
  • Grocery Standards
  • Pallet Jack Operation
  • Hand Scanners

Timeline

Grocery Stocker

Neighborhood Market Walmart
10.2018 - 06.2020

DSP1

Valley Life Group Homes
12.2017 - 10.2018

Customer Retention Agent

Alpha Connect
07.2017 - 12.2017

Accounts Payable Team Lead

CSK Auto
02.2000 - 04.2005

House Manager

All My Children, Inc
11.1999 - 06.2017

Office Assistant/Billing Clerk

Valdez Transfer, Inc.
11.1978 - 11.1996

Accounting

LAMSON Business School

General Business

Thunderbird High School

Similar Profiles

CREATE PROFILE
Lois Quintana