Lois Reid-Hamilton

· Manage, acquire, and build new business relationships by prospecting and branch leads, partner referral, and working centers of influence

· Managing a portfolio of business banking clients using relationship sales management skills and techniques to meet both personal and business banking needs

· Developed and maintained relationships with partners to maximize sales opportunities

· Analyze credit data and financial statements for business banking clients to determine the degree of risk involved in extending credit Generate financial ratios, using loan processing application to evaluate clients’ financial status and determine ability to effectively repay loan

· Daily review of credit accounts for late payments/delinquency, with timely follow-up action

· Grow loan, deposit and convenience products portfolio for business clients

• Promoted and sold retail banking products and services
• Increased customer base through active business development activities
• Maintained a strong relationship with key business referral partners
• Conducted presentations to individuals and corporate groups to generate sales
• Evaluated clients’ earnings, credit history and purchase activity in order to qualify for new credit
• Reviewed and processed loan applications
• Identified opportunities to cross-sell new products and services
• Prepared a personal sales plan and peridoically reported on results

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Responded to customer calls and emails to answer questions about products and services.

· Provided courteous, efficient, and fast service to clients via phone

· Received and responded to clients’ queries and complaints

· Recorded complaints through the appropriate channel for follow-up action

· Actively assisted in promoting and marketing of the Bank’s products and services through cross-selling and referrals