Lois Simmons
Redford,MI
Summary
Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Highly skilled in working well with people of all backgrounds and building loyalty and trust between company and customer. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
24
24
years of professional experience
Work History
Purchase Specialist
Rocket Mortgage Field House
Detroit, MI
08.2020 - Current
- Processed loans in Purchasing and Refinance
- Managed conditions sent from underwriting departments
- Maintained complete confidentiality of submitted information according to release guidelines
- Communicated with customers via telephone to answer questions, process transactions and resolve issues
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes
- Assisted with closing process by collaborating with Realtors, attorneys, bankers, vendors and title companies
- Evaluated financial statements and contacted institutions and customers to clarify details
- Managed loan application pipeline by completing and submitting requested documentation within allotted turn-around times
- Contacted outside sources, references and vendors to verify client financial information
- Inspected loan documentation for mistakes and corrected discrepancies
Electrical Tester/Assembly
FCA Fiat Chrysler Automobiles
Detroit, MI
03.2012 - 01.2021
- Tested all electrical components in vehicles for quality assurance to uncover any final issues
Recognized and reported defective material and equipment - Recognized and reported defective material and equipment
- Created hourly and end of the day reports of defective vehicles
- Used established assembly instructions to complete jobs in an efficient and accurate manner
- Maintained clean work area by removing debris and organize all tools after completion of each shift
- Alternate Team Leader
- Assisted with any issues to support team efficiency in a productive atmosphere
Receptionist/Secretary
Thornbladh Legal Group
Dearborn Heights, MI
09.2009 - 03.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly
- Kept reception area clean and neat to give visitors positive first impression
Enumerator/Crew Leader Assistant
United States Census Bureau ACO 2976
Detroit, Michigan
04.2010 - 08.2010
- Located and approached households and requested participation in Census interview, thoroughly explaining process and purpose
- Completed a Census questionnaire for each address
- Prepared, edited, distributed and signed off on paperwork
- Coached and observed team members in the field on strategies to increase interview numbers and adhere to company protocols
- Monitored team members to verify work quality and address concerns
- Pitched in to help with various job tasks, filled in for sick employees and complete projects
Human Resources Administrative Assistant
Teleflex/Kongsberg Automotive
Troy, MI
05.2000 - 07.2010
- Recorded time and attendance for work allocations of approximately 145 employees
- Maintained confidential files of employees
- Assisted with meetings and presentations within company
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Filed paperwork, sorted and delivered mail, and maintained office organization
Education
Associate of Science - Medical Assisting
Wayne County Community College District
Detroit, MI06.2012
Skills
- Communication
- Teamwork
- Ability to work under pressure
- Time Management
- Conflict Resolution
- Self-motivated
- Microsoft Office
- Adaptability
- Detail Oriented
- Processing Documents
Timeline
Purchase Specialist
Rocket Mortgage Field House
08.2020 - Current
Electrical Tester/Assembly
FCA Fiat Chrysler Automobiles
03.2012 - 01.2021
Enumerator/Crew Leader Assistant
United States Census Bureau ACO 2976
04.2010 - 08.2010
Receptionist/Secretary
Thornbladh Legal Group
09.2009 - 03.2012
Human Resources Administrative Assistant
Teleflex/Kongsberg Automotive
05.2000 - 07.2010
Associate of Science - Medical Assisting
Wayne County Community College District
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