Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lois Thompson

Cheraw

Summary

Dynamic Memory Care Director with expertise in care planning and staff development. Proven track record in enhancing resident satisfaction through effective communication and performance evaluation. Skilled in professional networking and first aid, fostering strong relationships with families and delivering exceptional service. Passionate about enriching lives through tailored activities and support.

Overview

7
7
years of professional experience

Work History

Memory Care Director

Fox Hollow Senior Living
08.2021 - Current
  • Conducted tours to prospective residents and families.
  • Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
  • Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
  • Communicated effectively with family members on regular basis.
  • Recruited and hired highly talented individuals bringing great skills and passion to work.
  • Trained staff, providing direct supervision, ongoing staff development and continuing education to employees.

Private Caregiver

Pam Greiner
07.2020 - 08.2021
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Planned fun-filled activities weekly.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting client.
  • Maintained clean, safe, and well-organized environment.
  • Transported individual to events and activities, and shopping trips.
  • Engaged client in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with client and family to deliver emotional support and companionship.

Activity Director

The Retreat
04.2018 - 06.2020
  • Created and delivered recreational programs for small and large groups of members.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of members.
  • Planned member outings and special events to mark holidays and celebrate special occasions.
  • Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
  • Maintained activity records and reports to evaluate program success and identify areas for improvement.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Developed and lead intergenerational activities to encourage mental agility of members.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Worked with nursing team to identify and document changes in member mental acuity and physical abilities.
  • Arranged outings as part of recreational program.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.

Education

Certificate - Activity Director Certification

Central Piedmont Community College
Charlotte, NC

Business

King's College
Charlotte, NC
06-1988

Skills

  • Care planning
  • Staff development
  • Assessments
  • Schedule management
  • Performance evaluation
  • Customer service
  • Heartsaver first aid CPR AED (first aid CPR AED)
  • Professional networking
  • Staff supervision

Timeline

Memory Care Director

Fox Hollow Senior Living
08.2021 - Current

Private Caregiver

Pam Greiner
07.2020 - 08.2021

Activity Director

The Retreat
04.2018 - 06.2020

Certificate - Activity Director Certification

Central Piedmont Community College

Business

King's College

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